Post Reply x-webdoc URLs are not Handled by Apple and iOS Mail Clients
37018 cr points
Send Message: Send PM GB Post
46 / M / Seattle, WA USA
Offline
Posted 11/25/15
Product URLs in the Crunchyroll Store emails are formatted:


x-webdoc://EADECCCC-5736-4513-B65E-B560FCBC32D8/www.crunchyroll.com/store/deals/11059/rwby-blake-belladonna?src=email_20151125_promo11059&utm_campaign=ecommerce_dd&utm_source=email&utm_medium=email&utm_content=email_20151125_promo11059


Apple's Yosemite and El Capitan Mail client and the iOS Mail client do not convert these URLs to browser readable format. In effect, Apple users are not able to open links for individual products advertised in these emails. The URLs are ignored by the Mail applications.

In Mac OS and iOS Mail apps, normal behavior for properly formatted links in emails is to display the link's address on hover-over. This works in the Crunchyroll Store emails for all links except the product links. Product links (image or text) just show the hand icon indicating a link, but no hover-over text appears. This indicates that the source link is malformed and is then ignored by the Mail clients.

I'm sure that there is a marketing research reason for the x-webdoc format, but at this time that reason is just causing me to ignore the Crunchyroll Store emails and not visiting the site. This means for the Crunchyroll Store that potential money is being left in wallets instead of with the Store.

58682 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 11/25/15

stranger527 wrote:

Product URLs in the Crunchyroll Store emails are formatted:


x-webdoc://EADECCCC-5736-4513-B65E-B560FCBC32D8/www.crunchyroll.com/store/deals/11059/rwby-blake-belladonna?src=email_20151125_promo11059&utm_campaign=ecommerce_dd&utm_source=email&utm_medium=email&utm_content=email_20151125_promo11059


Apple's Yosemite and El Capitan Mail client and the iOS Mail client do not convert these URLs to browser readable format. In effect, Apple users are not able to open links for individual products advertised in these emails. The URLs are ignored by the Mail applications.

In Mac OS and iOS Mail apps, normal behavior for properly formatted links in emails is to display the link's address on hover-over. This works in the Crunchyroll Store emails for all links except the product links. Product links (image or text) just show the hand icon indicating a link, but no hover-over text appears. This indicates that the source link is malformed and is then ignored by the Mail clients.

I'm sure that there is a marketing research reason for the x-webdoc format, but at this time that reason is just causing me to ignore the Crunchyroll Store emails and not visiting the site. This means for the Crunchyroll Store that potential money is being left in wallets instead of with the Store.



Based on this issue ticket, it looks as if the Apple mail clients don't handle protocol-relative links correctly. Googling, I found multiple other instances where an Apple mail client could not render a link correctly from multiple sources, so it appears to be an issue with the software vendor, and not specifically with CR's store emails.
37709 cr points
Send Message: Send PM GB Post
45 / Seattle
Offline
Posted 11/25/15

eyeofpain wrote:


stranger527 wrote:



eyeofpain:

I'll grant that I'm anything but an expert on this, but:

1) If the link you provided is pertinent to this case, it seems to suggest the opposite. If I understand correctly, the link says that a) the issue was resolved as being a filter setting in the Mandrill app, and b) "Mandrill is a reliable, scalable, and secure delivery API for transactional emails from websites and applications. It's ideal for sending data-driven transactional emails, including targeted e-commerce and personalized one-to-one messages." Most individuals don't read their mail with an automated commercial email API.

2) Forgive me for saying so, but it's not exactly a surprise that when someone reports an issue that seems to trace back to CR, CR says someone else is at fault. That's been a constant theme lately for how CR's software (or sometimes equipment) handles everything, from billing and security to streaming and device apps.

stranger527:

Silly customer. It's actually part of a cleverly-conceived strategy* to increase sales. The more frustrated you get with hearing about great deals you can't access, the more likely it is you'll eventually go crazy and run around the store buying everything in sight**.

* - Or at least that's what IT told us that Marketing told them.

** - Sorry, wait... that's not customers, that's intruders who use the card data we keep on file from when you subscribed. Close enough, though.
58682 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 11/25/15

arimareiji wrote:


eyeofpain wrote:



eyeofpain:

I'll grant that I'm anything but an expert on this, but:

1) If the link you provided is pertinent to this case, it seems to suggest the opposite. If I understand correctly, the link says that a) the issue was resolved as being a filter setting in the Mandrill app, and b) "Mandrill is a reliable, scalable, and secure delivery API for transactional emails from websites and applications. It's ideal for sending data-driven transactional emails, including targeted e-commerce and personalized one-to-one messages." Most individuals don't read their mail with an automated commercial email API.


That's just a stuffy way to say "automatic marketing emails," which is what stranger527 is receiving from CR. And it's not necessarily directly related to Mandril, just a explanation of what could be causing it.
You must be logged in to post.