Post Reply Contact Support Link Incorrect
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Posted 11/26/15 , edited 11/26/15
The link shown here at the bottom of the screenshot takes you directly to the FAQ page with no option of contacting support directly. I had to post into the forum for someone to give me the direct contact link.

Recommend updating this link and providing a link at the footer of the site where the other links are.

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Posted 11/26/15 , edited 11/26/15

theladydimora wrote:

The link shown here at the bottom of the screenshot takes you directly to the FAQ page with no option of contacting support directly. I had to post into the forum for someone to give me the direct contact link.

Recommend updating this link and providing a link at the footer of the site where the other links are.



I agree they don't make it super easy, but I believe the intent is to give you a chance to identify and resolve your problem without contacting support if possible. Could save you some hassle (like waiting for a response from Support when the answer is easy to find in the FAQ), and helps them manage the load better for issues that actually do require contacting support directly.

Also, once you are in the FAQ there are several places that do link directly out to the "Contact" form. In addition if you look under the "Other" section of the FAQ you'll see a link explicitly about contacting support:

https://crunchyroll.zendesk.com/hc/en-us/articles/206437495-How-do-I-contact-Crunchyroll-Customer-Service-

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