Post Reply Japan Crate email
Posted 11/27/15
When signing up for the free trial I accidentally made a typo on my email "@yqhoo"
I edited my email as soon as I finished signing up but I never received the Japan crate email. Will I not since I made the account initially with the wrong email?
One Punch Mod
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Posted 11/27/15

AmeliaLoo wrote:

When signing up for the free trial I accidentally made a typo on my email "@yqhoo"
I edited my email as soon as I finished signing up but I never received the Japan crate email. Will I not since I made the account initially with the wrong email?


I suggest contacting support directly. Here's the link /contact
Der Zoodirektor
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Posted 11/27/15

AmeliaLoo wrote:

When signing up for the free trial I accidentally made a typo on my email "@yqhoo"
I edited my email as soon as I finished signing up but I never received the Japan crate email. Will I not since I made the account initially with the wrong email?


You'll have to find another unused payment method and create another account. If that works for you, we can delete the one you you misspelled.
Posted 11/27/15
Thanks! Will do
Der Zoodirektor
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Posted 11/27/15 , edited 11/27/15

AmeliaLoo wrote:

Thanks! Will do


Just let me know if it worked with another payment method, I'll kill the other account then when I wake up again (it's 4:20am where I am).
Posted 11/27/15
Will I also need a new email?
Der Zoodirektor
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Posted 11/27/15

AmeliaLoo wrote:

Will I also need a new email?


Just spell it right.
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Posted 11/27/15
I created a new account
Der Zoodirektor
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Posted 11/27/15

AmeliaLoo12 wrote:

I created a new account


Wiped the old one and terminated the trial on it. Try the premium sign-up with a different payment method now.
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Posted 11/27/15
I am not being billed for the trial being over, am I? Thank you very much for all your help
Der Zoodirektor
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Posted 11/27/15

AmeliaLoo12 wrote:

I am not being billed for the trial being over, am I? Thank you very much for all your help


No, the old one is completely wiped.
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Posted 11/27/15
It worked out!! I received the Japan crate code email. Thanks so much again
Der Zoodirektor
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Posted 11/27/15
No problem, happy to help.
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