Post Reply How do I cancel Japan crate?
7 cr points
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26 / M
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Posted 11/28/15
I just signed up for the free 1 month for crunchyroll and Japan crate and ordered the original crate but I don't want to be bill for it. I cancelled both my subscription to crunchyroll and Japan crate already but does that mean I won't be billed for either and I can still get the crate?
Der Zoodirektor
23405 cr points
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34 / M / Germany
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Posted 11/28/15
You're certainly not on a free trial on our end any longer. We won't charge you.
It should be the same on Japan Crate's end, though I can't really speak for them.
7 cr points
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26 / M
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Posted 11/29/15
I cancelled the monthly renewal and trials yesterday. I also cancelled the monthly renewal at Japan crates website but I can't remove my credit card information. I still don't know if I'm eligible to get a free crate or if it's free all of December and I'll be billed at the end or start of January?
Der Zoodirektor
23405 cr points
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34 / M / Germany
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Posted 11/30/15
You should be able to remove it on our end.
7005 cr points
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22 / M
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Posted 11/30/15
I'm in the same predicament.. I cannot find a way to remove my credit card information from my Japan Crate profile.
5 cr points
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20 / F
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Posted 1/12/16
I'm having the same issue right now and I was wondering if any of you found a solution? I can't seem to remove my credit card information after cancelling the subscription... I sent a message to the website, but I can't find any other way to possibly remove the info or delete my account, so please tell me if you have found a way to remove the info.
7 cr points
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26 / M
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Posted 1/17/16
I just received my crate today. I don't think I'll be charged for it but I still can't remove my CC information on JC website.
Der Zoodirektor
23405 cr points
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34 / M / Germany
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Posted 1/17/16
If you can't remove your card data or account on Japan Crate's end, the only way to resolve it will be contacting their customer service at www.japancrate.com/contact.
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