Post Reply Wrong Subscription, Want to Change
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Posted 11/28/15
Hello Crunchyroll! Sorry to bother, but I'm trying to apply for the free trial/Japan Crate subscription bundle, but when I tried to sign up it hooked me up with a regular Premium free trial. Now I can't cancel my current free trial to use the new one, and I would like to. Can you help?
Der Zoodirektor
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Posted 11/28/15 , edited 11/28/15

NinjaNubNub wrote:

Hello Crunchyroll! Sorry to bother, but I'm trying to apply for the free trial/Japan Crate subscription bundle, but when I tried to sign up it hooked me up with a regular Premium free trial. Now I can't cancel my current free trial to use the new one, and I would like to. Can you help?


To subscribe again you will need make a new account using a different email address AND use a different payment method.
If you want to create your new user account with the same user name, I will have to delete your account first. Are you fine with that?

Right now you are signed up through iTunes though, you need to cancel that free trial through their site. The Japan Crate promotion should only be available through the website in first place, not through the app.
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Posted 11/29/15 , edited 11/29/15

shinryou wrote:


NinjaNubNub wrote:

Hello Crunchyroll! Sorry to bother, but I'm trying to apply for the free trial/Japan Crate subscription bundle, but when I tried to sign up it hooked me up with a regular Premium free trial. Now I can't cancel my current free trial to use the new one, and I would like to. Can you help?


To subscribe again you will need make a new account using a different email address AND use a different payment method.
If you want to create your new user account with the same user name, I will have to delete your account first. Are you fine with that?

Right now you are signed up through iTunes though, you need to cancel that free trial through their site. The Japan Crate promotion should only be available through the website in first place, not through the app.


Ahh. Thank you. The issue I had was that I used the app. You can delete my account. It will help me clean up my Queue anyway.
Der Zoodirektor
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Posted 11/29/15
You will need to cancel the trial via iTunes first.
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Posted 11/29/15

shinryou wrote:

You will need to cancel the trial via iTunes first.


I have canceled the renewing subscription, but there isn't an option for ending the existing trial period. The current free trial still stands, and is preventing me from getting the new deal.
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