Post Reply No Japan Crate email and no response from support
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Posted 11/30/15
I signed up for the 30 day trial with free Japan Crate on Friday, but the only email I have gotten was "Welcome to Crunchyroll: Please Confirm Your Account". When I hadn't received an email with my code within a few hours, I used the contact form to place a support ticket. I got the standard " thank you for contacting us" form letter, but I haven't received any other communication.

I am in the US, I signed up through the correct page, and my account now seems to be showing the correct 30 day trial. I checked my inbox, spam, and promotions folders, plus searched for crunchyroll in all of my email, and there is definitely no email with a Japan Crate code.

I would really like to place my Japan Crate subscription order today in order to get the December crate, but I don't want to miss out on my free crate by signing up before I have my code.

As a new Crunchyroll subscriber, I must say that I am really disappointed by the lack of support provided so far. It makes me not want to continue my subscription here.

Please help me.
160 cr points
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Posted 11/30/15
I also did not receive an email
Der Zoodirektor
23417 cr points
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Posted 11/30/15
You should be receiving a reply from our customer service staff shortly, if you haven't already in the meantime.
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Posted 11/30/15 , edited 11/30/15
I just got a response. Looks like they won't be able to fix it today, so no December Japan Crate for me
Der Zoodirektor
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Posted 11/30/15
The crates are all going to be shipped in January, as far as I know. I think this was also mentioned on the splash page.
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Posted 11/30/15
@shinryou, I think you are correct about the free crates shipping in January. I had been hoping to also order a paid premium crate subscription in time for the December shipment.
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