Post Reply Premium Membership WONT cancel
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Posted 11/30/15 , edited 11/30/15
So I've been trying to cancel my premium membership for the last 3 months until I can find a new job. The problem is, it wont cancel. I've tried canceling my recurring payments and I've tried just canceling my premium status in general but neither work. When I click cancel a message pop up that "confirms" I canceled it, but when I refresh the page it still says my membership is active and I still get charged the next month. This is starting to annoy me as I have paid for my membership the last 3 months when I thought it should have been expired months ago.

Edit: I even get a message in my inbox from crunchybot titled "Your Crunchyroll Membership has been Canceled" yet when I go into my account settings it still says recurring payments are active and that I still have Premium on my account.
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Posted 11/30/15

Maptor wrote:

So I've been trying to cancel my premium membership for the last 3 months until I can find a new job. The problem is, it wont cancel. I've tried canceling my recurring payments and I've tried just canceling my premium status in general but neither work. When I click cancel a message pop up that "confirms" I canceled it, but when I refresh the page it still says my membership is active and I still get charged the next month. This is starting to annoy me as I have paid for my membership the last 3 months when I thought it should have been expired months ago.

Edit: I even get a message in my inbox from crunchybot titled "Your Crunchyroll Membership has been Canceled" yet when I go into my account settings it still says recurring payments are active and that I still have Premium on my account.


Have you attempted to /contact customer support for assistance?
The Wise Wizard
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Posted 11/30/15 , edited 12/1/15

Maptor wrote:

So I've been trying to cancel my premium membership for the last 3 months until I can find a new job. The problem is, it wont cancel.

Did you pay via credit card or via PayPal? If the latter, you can shut off the payments from PayPal's end:
http://www.crunchyroll.com/forumtopic-926171/cant-cancel-membership-or-change-payment-method#52144197

Der Zoodirektor
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Posted 11/30/15
He has already made a ticket, and I have replied.
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Posted 12/1/15

TheAncientOne wrote:


Maptor wrote:

So I've been trying to cancel my premium membership for the last 3 months until I can find a new job. The problem is, it wont cancel.

Did you pay via credit card or via PayPal? If the latter, you can shut off the payments from PayPal's end:
http://www.crunchyroll.com/forumtopic-926171/cant-cancel-membership-or-change-payment-method#52144197



Thank you, I followed your steps on how to cancel via Paypal and it seems that recurring payments have been suspended. I appreciate you're help.

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