Post Reply Stopping recurring payment cancelled premium trial
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Posted 11/30/15 , edited 11/30/15
I went to cancel my recurring payment after signing up for the trial. I was given the option to either cancel recurring payments or immediately cancel premium. I chose to cancel recurring payments, the option which told me I would keep premium features until what would have been my next billing date. As such, I was truly surprised when I was immediately bumped down to a normal member.

Not only was I not told that cancelling my payment would immediately get rid of premium, I was presented with an option that specifically said it wouldn't.

So just a warning to others - cancelling your trial will end your premium experience immediately, no matter what the cancellation page may tell you.

Edit: Support was able to fix this for me, but that was probably at their discretion. I am happy with my resolution, but this may be an issue for others.
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