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Post Reply Something for Non-American Subscribers
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Posted 12/1/15 , edited 2/8/16
Understandably, as a US company with US licensing partners, has a very North-America-centric bias. They're geared mostly towards the US (licensing, shipping) and Canada (shipping) in regards to what they can offer, even to their paying subscribers.

Fine. Understandable.

International members pay roughly the same price, even though the catalogue and store deals are lessened "because International". Again, fine.

However, this does lead to a percieved reduction in value for international subscribers. Especially in terms of UK/IE, who share a common primary language, where the restrictions can appear arbitrary.

The Point

The (hopefully) false impression of all of this is that international customers matter when it comes to taking from them, but not when giving back to them. However far this is form the truth, is is an occasional perception that needs to be addressed.

Can something please be done, occasionally at least, specifically for members in other areas of the world. Deals or competitions in partnership with local companies, where shipping and customs won't be the same issue.

Or working alongside local rights-holders who lack their own VOD service to offer their content on, basically, the currently-strongest anime streaming platform. (Outside of general services that also carry anime, such as netflix)

It doesn't even have to be all the time. Just, please, every once in a while do something that reminds those of us in other countries that our parts of the world actually exist.

Related Note

I add my voice to those who thing the licensing announcements should include the regions in the topic header.
Make it clear before people click through to read further information, rather than after reading several paragraphs designed to really make people want to watch something.
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Posted 12/3/15
I agree on that last point. Reading a paragraph that makes me really want to watch something, then reading "US and Canada" is really annoying. Considering the home page displays simulcast times in the local time zone, it'd be nice if they used that information to only display new title announcements people in that region can actually watch.

While I'm at it, Premium+ membership shouldn't be offered outside of North America, with all of its benefits pver Premium being exclusive to the US and Canada.
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Posted 12/5/15
Seriously.

Or at the very, very least, actually acknowledge that there's even a problem at all. You're doing a great job of alienating non-NA subscribers right now.
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Posted 12/5/15
They're doing a good job of alienating NA non-subscribers too.
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39 / M / Surrey, UK
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Posted 12/17/15
And now there's Tenjho Tenge.

You aren't even trying to act like you give a damn about your international subscribers.

That, or Crunchyroll has shares in a VPN company and this is all a scam to drum up business.
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Posted 12/17/15

TiggsPanther wrote:

And now there's Tenjho Tenge.

You aren't even trying to act like you give a damn about your international subscribers.

That, or Crunchyroll has shares in a VPN company and this is all a scam to drum up business.


The license for Tenjho Tenge is currently held by Discotek Media, which is a NA based distribution company, and it's likely they only have rights to distribution within North America. But based on past posts, that answer won't likely satisfy you.
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Posted 12/17/15 , edited 12/20/15

wiabanu wrote:

Seriously.

Or at the very, very least, actually acknowledge that there's even a problem at all. You're doing a great job of alienating non-NA subscribers right now.

ArtyD42 wrote:

They're doing a good job of alienating NA non-subscribers too.

My sympathies, especially to the non-NA subscribers. I cringe every time I hear about what a great deal you guys are getting because, well, sure... you're only getting 3 shows you want to watch for five euros* a month... but if it ever goes up to 4, the price won't increase! (Until it does.)

But it's not just you guys, if that makes it any better? (・᷄︵・᷅) They've been doing a decent job of alienating NA subscribers as well.

Primarily through poor service**, but also they recently ran a big promotion offering goodies to new subscribers only. Normal enough; lots of companies do this because they're more concerned about "growth" metrics than they are about losing dissatisfied subscribers. But it was kinda tone-deaf to do this immediately on the heels of people asking why the Black Friday membership deals (which many old subscribers looked forward to as the only seeming token of appreciation for loyalty) disappeared two years ago and haven't come back.

~~~~~

* - I think. Please correct me if I'm wrong, I'm having trouble finding the info from here in the US.

** - CR can absolutely guarantee three things: If your streaming has issues‡ it must be something you did, if you're getting double-charged‡‡ (or charged after you cancelled) it must be something you did, and if someone is running up hundreds of dollars in charges in the CR store (on the card you didn't even know CR forces you to keep on file), it definitely‡‡‡ must be something you did.

‡ - The biggest thread I know of (almost 500 posts) is here, but I can find a handful more if you'd like.

‡‡ - Ridiculously-long rant on the subject here. Unless you're just bored, reading the bolded text is enough to get the point.

‡‡‡ - They refuse to tighten security or admit it could even possibly be their problem too that every week, we see a few new people§ begging for help on the forums because it's been days or weeks and they're getting no response about the fact their account has been compromised with no warning from CR. Their first warning is usually a big bill.

§ - Just that we know of. They're probably a small minority, and CR goes out of their way to delete most of these threads anyway... excuse me, I mean they make it policy to delete threads where the OP's account has been nuked (which coincidentally happens to be most of the threads where someone comes begging for help, because the account they create to beg for help usually has the same email as their original account and has to be nuked).
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25 / M / UK
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Posted 12/18/15 , edited 12/20/15
Wow...just wow. Seriously considering cancelling my subscription now.
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43 / M / Finland
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Posted 12/19/15 , edited 12/19/15
I do subscribe to Crunchyroll, and it'll take a lot for me to withdraw that sub, support, for the work they do to bring current anime out to West, how imperfect those ways may be.

However, it is all by choice and something I feel is the right thing to do, as I watch their ripped streams(and the streams of other services), off-line, off-stream-mode, and on my own time, instead of in the form of streams directly on this site.

That said, there's indeed been hovering many dark clouds above CR for a long time now, like the issues mentioned by you all. Non-accessibility to non-US residents/users, blocks even within EU*, back catalog items almost automatically restricted to US&Canada residents only. Regional blocks even for some shared titles with other streaming services (like Owarimonogatari) with no viable legal options in particular regional areas.

AND security. Changing passwords frequently, using strong ones, checking account details frequently. I've made that a routine for CR, just in case.

* Which might soon change once EU finishes certain legislation which will among other things force pan-EU streaming for any streaming service in operation within EU, meaning if you travel within EU, the service you subscribe to will continue to work as you move across borders. With which even CR/CR's licensors will have to comply with lest they want to cease operating within EU.

Perhaps I really shouldn't complain, as I avoid, if not all but at least the absolute majority of the issues mentioned, in the way I consume CR's media.
However, I do feel a lot of solidarity with those that want to 'go by the book' and are unfortunately feeling the fallout of it. As I said above it'll take a lot to withdraw my support. However the water level has been rising, and the cat named Threshold may yet to jump from the edge should the bathtub ever start flowing over...
Der Zoodirektor
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Posted 12/19/15 , edited 12/19/15

Gracias2 wrote:

I do subscribe to Crunchyroll, and it'll take a lot for me to withdraw that sub, support, for the work they do to bring current anime out to West, how imperfect those ways may be.

However, it is all by choice and something I feel is the right thing to do, as I watch their ripped streams(and the streams of other services), off-line, off-stream-mode, and on my own time, instead of in the form of streams directly on this site.

That said, there's indeed been hovering many dark clouds above CR for a long time now, like the issues mentioned by you all. Non-accessibility to non-US residents/users, blocks even within EU*, back catalog items almost automatically restricted to US&Canada residents only. Regional blocks even for some shared titles with other streaming services (like Owarimonogatari) with no viable legal options in particular regional areas.

AND security. Changing passwords frequently, using strong ones, checking account details frequently. I've made that a routine for CR, just in case.

* Which might soon change once EU finishes certain legislation which will among other thing force pan-EU streaming for any streaming service in operation within EU, meaning if you travel within EU, the service you subscribe to will continue to work as you move across borders. With which even CR/CR's licensors will have to comply with lest they want to cease operating within EU.

Perhaps I really shouldn't complain, as I avoid, if not all but at least the absolute majority of the issues mentioned, in the way I consume CR's media.
However, I do feel a lot of solidarity with those that want to 'go by the book' and are unfortunately feeling the fallout of it. As I said above it'll take a lot to withdraw my support. However the water level has been rising, and the cat named Threshold may yet to jump from the edge should the bathtub ever start flowing over...


Catalog is a matter of availability. We can get those titles for the US and Canada because another player in the market holds those rights and sublicenses them to us. We'd need a local partner willing to do the same in order to offer more catalog in the same fashion in the UK. As an US company this kind of deal is obviously more easily achieved in the US than abroad.

Whatever solution the EU will come up with will probably not end regional licensing practices. They are still discussing how to work this out, but I assume that it will likely work like this: A German user will be entitled to watch the programming available to him in Germany even if he travels abroad. He will be identified by means other than IP as a German user, possibly by provision of an ID in order to get his account region coded. He will however not be able to watch the UK programming while he is in Germany.
And even then the UK would likely not be able to play the EU card for long, if they put the membership up for a public vote in the years to come.
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43 / M / Finland
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Posted 12/20/15
Unfortunately, that is also my interpretation of what the new EU rules will entail. But we'll see...

I do see and understand why the current situation is what it is, with the main market, target demographics, and major companies located in NA.

Even so, putting all that aside and concentrating on the pure usability aspect, for an international user (read; non-US viewer), is it any wonder the situation looks and feels like straight from the Cinderella fairy tale, those sisters getting all that new shiny stuff while Cinderella herself being relegated to whatever hand-downs happen to be available. Regardless of the, admittingly, logical explanations, is it any wonder if we might feel a little frustrated?...

Well, I do hope the situation improves over time(even if it hasn't the last year, if counting the ratios of shows available to different regions), instead of escalating to someone somewhere suggesting to eat cake instead, ... aaand we're off to watch fireworks*...

(*note, meant metaphorically, not literally, just to be clear...These days you can never be sure how someone takes something...)
jto1 
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Posted 12/22/15

shinryou wrote:
Catalog is a matter of availability. We can get those titles for the US and Canada because another player in the market holds those rights and sublicenses them to us. We'd need a local partner willing to do the same in order to offer more catalog in the same fashion in the UK. As an US company this kind of deal is obviously more easily achieved in the US than abroad..


Can you not licence catalogue titles directly from Japan?
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39 / M / Surrey, UK
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Posted 12/22/15

jto1 wrote:


shinryou wrote:
Catalog is a matter of availability. We can get those titles for the US and Canada because another player in the market holds those rights and sublicenses them to us. We'd need a local partner willing to do the same in order to offer more catalog in the same fashion in the UK. As an US company this kind of deal is obviously more easily achieved in the US than abroad..


Can you not licence catalogue titles directly from Japan?


Sadly, not always as easy as we viewers would like it to be.

I suspect that at least some of the catalogue titles showing up are because an American company already has the US/Canada home video rights but also have the streaming rights bundled in. So they'll seek out a streaming partner, in this case CR, to sublicense out to and get some of the streaming revenue.

If they wanted to open the streaming out to other regions then they're reliant on any one of the following:
1) The company they're sublicensing from already having the UK rights.

2) If someone already has the UK rights, contact them. The problem is if it's someone like Viz Europe then they already have a "pet" streaming service with Animax and are less likely to want CR to get a look in.

3) Your suggestion of licensing directly from Japan. And this will vary based on what that company wants to do. And different regions can be covered by different parts of the Japanese company, like how Toei do it. In that case, the European arm seems to have something against streaming and would rather get stuff on telly. Other Japanese companies also seem to have little interest outside of US/Canada.
Also, I think i've heard that sometimes different regional rights are held by different companies on the production committee. This, again, can result in the US/Canada rights being held by someone CR-friendly but other regions being held by people who either favour a different streaming service or who flat-out dislike streaming.

Of course, the big problem here is that it CR seems to think that "Because Licensing" will make those of us outside of the US and Canada less salty about missing out on stuff despite paying the same for a subscription.
And this is why I started this thread. If there are certain things they can't do for no-American regions then they really need to start adding extra things in specifically for those regions. Otherwise not only will CR themselves lose paying subscribers but they will be giving people all the more reason to use VPNs or fansubs because it becomes the only decent way to watch certain shows.

I'll say it again. For shows where CR don't have the American rights, please see if you can get hold of the streaming rights for the UK or other regions. Especially for shows that won't get a legal stream otherwise.
Der Zoodirektor
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Posted 12/22/15 , edited 12/22/15

jto1 wrote:


shinryou wrote:
Catalog is a matter of availability. We can get those titles for the US and Canada because another player in the market holds those rights and sublicenses them to us. We'd need a local partner willing to do the same in order to offer more catalog in the same fashion in the UK. As an US company this kind of deal is obviously more easily achieved in the US than abroad..


Can you not licence catalogue titles directly from Japan?


We talk to both local publishers and to Japanese companies. But it's not like we start waiting for other deals to be done just so that it doesn't end up as a spree of acquisitions for US/CA. Just check our latest announcement, we got a very large title for the UK and other English-speaking territories there.
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Posted 12/22/15

shinryou wrote
But it's not like we start waiting for other deals to be done just so that it doesn't end up as a spree of acquisitions for US/CA.


Just to play Devil's Advocate for a moment, this might be a part of why at least part of the UK (and elsewhere) fandom is starting lose faith a little bit.

How many times do you expect us to go "Only over there, again?" and remain feeling like valued customers?

Some of us are royally sick of the NA Acquisition Spree when it makes u the majority of announcements. And the occasional bone thrown or way won't appeal to everyone.
In my case, Case Closed is one of the few I couldn't care less about but several others are right up my alley.

You're the best-functioning service here in the UK. But, by God, you seem to treat us like an afterthought. Even if that's not the intention, it is the perception!
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