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Post Reply Unable to Cancel Recurring Payments
3003 cr points
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Posted 12/1/15
I have been trying to cancel my membership since August. I'm still getting charged 6.95/ month - in Oct I was charged twice. My account shows two months as being refunded but no refund has showed up in my bank account. There is no phone support, emails are sporadic. I do not feel supported and I'm fed up.
Der Zoodirektor
25859 cr points
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35 / M / Germany
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Posted 12/1/15
Replied to your ticket.
1005 cr points
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Posted 1/19/16
Sorry to just jump on this thread but I'm having problems trying to cancel my sub too, just keeps saying 404 page not found and now won't do anything when I click the cancel sub button? My account is fully paid up to date, can you please cancel my sub as I do not use the site at all.
5 cr points
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Posted 1/19/16
I'm having the exact same problem as blackcherrynat. I really need to cancel my subscription as I will be changing jobs soon and unable to use my current payment method.
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