Post Reply Another Stolen Account
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26 / M
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Posted 12/3/15
So, sometime last week I had the same problem that other people have been having. Couldn't log into my account, and it says my e-mail doesn't belong to an account, but it's still active under the user page. Whoever has it has taken the liberty to change the profile picture and edit some of the info. So, Saturday I sent an e-mail to customer support and received an e-mail back saying someone would be with me shortly. Fast forward 4 days and I still hadn't heard anything. So I went to the Facebook page and messaged the Crunchyroll page about the issue. Someone on the other side sent a message back a few minutes later saying they had passed along my e-mail to the support team to get it fixed. 24 hours later, it still isn't fixed.

I don't want to be "that guy," but I am a little upset at this situation, to say the least. I've been a premium member for 5 years, yet I can't even get a response from the support team.
Der Zoodirektor
23419 cr points
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34 / M / Germany
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Posted 12/3/15
What's your user name?
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26 / M
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Posted 12/3/15
ExiledWolf1
Der Zoodirektor
23419 cr points
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34 / M / Germany
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Posted 12/3/15
Your password is all over Russian leak boards. You should immediately change your password on all services you used with the same password. Some site you used with the same password was likely hacked and had its user data leaked onto the internet.

I've reverted the email change and changed the password. Go through /resetpw to reclaim your account.

Also scan your devices or viruses, and check the devices page on Crunchyroll for devices you do not recognize and remove those.
45012 cr points
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26
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Posted 12/3/15
Good thing this account is so old it's the only one with that password. Thanks for the help.
Der Zoodirektor
23419 cr points
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34 / M / Germany
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Posted 12/3/15

ExiledWolf1 wrote:

Good thing this account is so old it's the only one with that password. Thanks for the help.


Russian leak boards hint at it working for Origin, too.
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