Post Reply Payment Issue
10174 cr points
Send Message: Send PM GB Post
25 / F / USA, Somewhere in...
Offline
Posted 12/3/15 , edited 12/3/15
Hello,
I am writing today in regards to a payment issue and am unsure of what to do and i'm panicking. I've been a member or a long time and never had an issue so i'm a little uneasy. I just need some help is all.

My issue:

Recently I got a new debit card in the mail, Same numbers etc I just have the new "chip card for safety"
I changed my Crunchyroll card/updated it because I had the same issue with hulu where it wouldn't renew because of the other card i didn't update even though it was the same number except the 3 numbers on the back...SO I did update on Crunchyroll and I notice today I log into my bank online and see two Crunchyroll $11.95 charges and am wondering why and how that can get fixed. My other concern is when I go into my transaction history on Crunchyroll I do not see the double charge myself I only see it in my bank account Please help i'm not sure what to do and i'm upset that i have two charges that a crazy price $23.90 for a MONTH!


Thanks for any help anyone can give me,
10174 cr points
Send Message: Send PM GB Post
25 / F / USA, Somewhere in...
Offline
Posted 12/3/15 , edited 12/3/15
I also have sent a ticket in I feel so bad because I sent two tickets in because i forgot to ask another question in my first ticket. I hope it's not frowned upon I was concerned because it was a Debit Card I used NOT a Credit Card.
10174 cr points
Send Message: Send PM GB Post
25 / F / USA, Somewhere in...
Offline
Posted 12/3/15 , edited 12/3/15
Also, If theres an item on the store an it has a release date of October 2015 that mean it is out but why does it still say that and pre-order?
58662 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 12/3/15

TheRoyalQueen wrote:

Also, If theres an item on the store an it has a release date of October 2015 that mean it is out but why does it still say that and pre-order?


Likely delayed, with no update to the listing for the new estimated arrival date.
10174 cr points
Send Message: Send PM GB Post
25 / F / USA, Somewhere in...
Offline
Posted 12/3/15
Okay, Thank you for letting me know, Yesterday I ordered a Rokka and the Braves T-Shirt it will be my first T-Shirt from Crunchyroll.
Thank you for stopping by.


I really hope someone helps me with the billing issue.



I've never been on forums really do i'm trying new things too.
There are all different types too!
You must be logged in to post.