Post Reply problem with debit card/free trial/premium upgrade
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Posted 12/4/15 , edited 12/4/15
I signed up during the blackfriday event, but I don't think it went through correctly. I was supposed to have a 30 day trial of premium, but I am still getting commercials and my account shows basic membership. On top of that when I tried to add my debit card info through the link it said 'one trial per payment method'. I emailed support somewhere, but never heard back. I've been enjoying the service and wanted to upgrade to premium now and again it won't take my card giving the same error message. I don't see anywhere I can simply skip the trial and go right into paying for it. There are no odd charges on my card so it's not an issue of stolen ID or anything.

Now I don't know what to do, I want to pay, but the system doesn't want me to.
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Posted 12/4/15 , edited 12/5/15

Jettanyx wrote:

I signed up during the blackfriday event, but I don't think it went through correctly. I was supposed to have a 30 day trial of premium, but I am still getting commercials and my account shows basic membership. On top of that when I tried to add my debit card info through the link it said 'one trial per payment method'. I emailed support somewhere, but never heard back. I've been enjoying the service and wanted to upgrade to premium now and again it won't take my card giving the same error message. I don't see anywhere I can simply skip the trial and go right into paying for it. There are no odd charges on my card so it's not an issue of stolen ID or anything.

Now I don't know what to do, I want to pay, but the system doesn't want me to.


http://www.crunchyroll.com/premium_pick_plan?membership=premium
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Posted 12/4/15 , edited 12/5/15
Thank you! Sub is all set
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Posted 1/27/18 , edited 1/28/18
Can you use a debit card if you don’t have a credit card?
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Posted 1/27/18 , edited 1/28/18

Proracer59 wrote:

Can you use a debit card if you don’t have a credit card?


Apparently that only works in some cases but not others, it just depends on a lot of variables. You could try to buy a one-month gift membership and send it to yourself to see if that works...There are also 3 month and 12 month variants as well.

/store/p/163389/Premium-Membership-Gift-One-Month
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Posted 1/27/18 , edited 1/28/18
So if the debit card fails I could try to buy and sent myself a gift card. Thanks, I’m new on here and I don’t have a credit card yet
Der Zoodirektor
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Posted 1/28/18 , edited 1/28/18

Proracer59 wrote:

So if the debit card fails I could try to buy and sent myself a gift card. Thanks, I’m new on here and I don’t have a credit card yet


You could use PayPal in connection with your debit card, too.
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