problem with debit card/free trial/premium upgrade
5 cr points
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Posted 12/4/15
I signed up during the blackfriday event, but I don't think it went through correctly. I was supposed to have a 30 day trial of premium, but I am still getting commercials and my account shows basic membership. On top of that when I tried to add my debit card info through the link it said 'one trial per payment method'. I emailed support somewhere, but never heard back. I've been enjoying the service and wanted to upgrade to premium now and again it won't take my card giving the same error message. I don't see anywhere I can simply skip the trial and go right into paying for it. There are no odd charges on my card so it's not an issue of stolen ID or anything.

Now I don't know what to do, I want to pay, but the system doesn't want me to.
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