Post Reply Premium cancelled immediately even though I choose to cancel after trial.
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Posted 12/4/15
I wanted to try crunchyroll so I started a free trial. When I went to cancel the reoccurring payment I chose the option to cancel after my trial. A notification said I would have premium until December 31st and it wouldn't bill me for the next month. However, after I filled out the short survey my premium was cancelled immediately. So instead of a month I only got 5 days.
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Posted 12/4/15

NorthwestAdam wrote:

I wanted to try crunchyroll so I started a free trial. When I went to cancel the reoccurring payment I chose the option to cancel after my trial. A notification said I would have premium until December 31st and it wouldn't bill me for the next month. However, after I filled out the short survey my premium was cancelled immediately. So instead of a month I only got 5 days.


Trials are cancelled immediately, since you've stated you have decided to not continue a subscription.
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Posted 12/4/15
Is that so. I just wanted to do it early before I forgot. How unfortunate.
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Posted 12/5/15
I am in the same boat as some of the other has mentioned. I no longer wish to use crunchyroll and wanted to cancel my recurring membership, and for the love of everything it won't allow me. I made sure all 4 questions had a response and I did click on the "Submit and Cancel Membership" button

What gives???

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