Post Reply I can't renew my subscription?
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Posted 12/6/15
I'm trying to renew my subscription but it won't let me do it with the same card because I'm sent to the free trial signup and I had the free trial a while ago.. Hope I get some advice soon
One Punch Mod
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Posted 12/6/15 , edited 12/6/15

voltage223 wrote:

I'm trying to renew my subscription but it won't let me do it with the same card because I'm sent to the free trial signup and I had the free trial a while ago.. Hope I get some advice soon


This is answered in the stickied "Quick Answers to Common Questions"thread:


Can't get past "free trial" option when signing up for premium and have already used free trial
Use one of these direct links to the plans if you are having trouble bypassing a free trial offer that you can't use.
Plan Comparison - click "Skip the free trial"
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Dragon
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Posted 12/6/15

voltage223 wrote:

I'm trying to renew my subscription but it won't let me do it with the same card because I'm sent to the free trial signup and I had the free trial a while ago.. Hope I get some advice soon


Moved this over to support, since it's more of a support issue. From what I was reading on https://crunchyroll.zendesk.com/hc/en-us/articles/204876646-How-do-I-skip-the-Free-Trial-, you should be able to go straight to /premium_comparison, pick your plan and be good to go, but if you're still having trouble, contacting support directly should get you set up.
7037 cr points
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20 / M / California
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Posted 12/6/15
Thank you
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Posted 7/12/16
When I go to the comparison page to choose which premium to choose from after it says I'm ineligible because I've already got premium but when I go to watch videos it asks me to sign up
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Posted 7/13/16
Kinda stupid that I can even renew because of why? Because I've already been a member at one point... How do I fix this? I want to renew my payments so I can watch stuff
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Posted 7/13/16

Dancingcats wrote:

Kinda stupid that I can even renew because of why? Because I've already been a member at one point... How do I fix this? I want to renew my payments so I can watch stuff


Even when you go directly to one of these links?

http://www.crunchyroll.com/premium_pick_plan?membership=premium
http://www.crunchyroll.com/premium_pick_plan?membership=premiumplus
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