Post Reply Still no refund and also my order still has not shipped even though the payment was taken.
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Posted 12/7/15
Hello, okay so where should I begin.
I am still seeing my bank account that Crunchyroll has charged me TWO times for $11.95 for the month premium.
Sent in a ticket still not refunded i'm just curious do I need to send an entire screen shot of my bank account to get this issue fixed? I'm just a little confused and upset as of why I got double charged. I've been a member for a few years and have had no such issue ever before.



OKAY so the second issue is a bit easier for someone to maybe tell me my answer:
I did my first order on the Crunchyroll store ever and the item never gave me an estimated arrival date but yet it took my payment still and is unshipped??
https://www.crunchyroll.com/store/p/168887/Crunchyroll-Exclusive-Rokka-Faces-of-the-Braves-T-Shirt-Medium

This is the shirt I ordered
Also the status for the Store order is:( Order placed December 3rd. Paid, Pending Fulfillment.)





If anyone can help me with both of my issues or some advice I would feel more relieved
Thanks for you're time!



Also I'm wanting to know if there is something out of stock on the Crunchyroll store do they usually get more stock?
Posted 12/7/15
I assumed you contacted support already? That's what the banner said when concerning store orders.
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Posted 12/7/15
Yeah and in all honesty i'm not sure what else to do. I'm getting really nervous that I won't be refunded for the double charge OR my shirt will never come in the mail.


I did get a response back
Asking if i'm still having issues, I said yes.
I wish it would go away by itself but it's not.




Do you think I need to screen shot my entire bank statement to them?
Der Zoodirektor
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Posted 12/7/15

TheRoyalQueen wrote:

Yeah and in all honesty i'm not sure what else to do. I'm getting really nervous that I won't be refunded for the double charge OR my shirt will never come in the mail.


I did get a response back
Asking if i'm still having issues, I said yes.
I wish it would go away by itself but it's not.




Do you think I need to screen shot my entire bank statement to them?


Replied to your ticket.
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Posted 12/7/15
Thank you!!! *HUGS*
Also, Do you have access to answer my ticket again, I just wrote back!
I want to know if my store order for my T-Shirt I ordered if it's supposed to ship this month, I ordered It on December 3rd!
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Posted 12/7/15
Thank you I just wrote back!
hopefully you can answer my other question too If you have access to seeing store orders!
Thanks for being awesome!
Happy holidays!!!!
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