First  Prev  1  2  3  Next  Last
Post Reply Videos Randomly Stop - Looking for troubleshooting tips
Nifix 
7020 cr points
Send Message: Send PM GB Post
21 / M
Offline
Posted 12/7/15 , edited 8/20/16
Hello!

When watching videos on crunchyroll they stop in the middle of playing resulting in me having to refresh the page and go back to where I was. It happens completely at random, sometimes I am lucky and I only have to refresh the page 3 times an episode well others is 5+.

I have done various tests with no results sadly:

- This issue only happens on Crunchyroll, I have been unable to replicate it on funanimation, Youtube, Netflix, or any other streaming service.
- Issue is specific to my computer, no one else on the network is having this issue.
- Java and flash are up to date
- Tried multiple browsers (extensions all disabled)
- Issue persists when video smoothing is both on and off
- Acceleration is enabled and Local Storage is Unlimited
- Happens on all quality settings

I currently have a ticket open as well but I am hoping someone here may be able to assist.

Thank you!
1523 cr points
Send Message: Send PM GB Post
24 / M / Venezuela
Offline
Posted 12/8/15 , edited 12/8/15
in my case, it's like if no take all the connection :S
18032 cr points
Send Message: Send PM GB Post
Offline
Posted 12/8/15 , edited 8/20/16
I've been having the same problem both on my Desktop and on my Tablet. My internet is quite good too so that is most likely not the reason...
41364 cr points
Send Message: Send PM GB Post
54 / M / East Coast
Offline
Posted 12/10/15 , edited 8/20/16

Nifix wrote:

Hello!

When watching videos on crunchyroll they stop in the middle of playing resulting in me having to refresh the page and go back to where I was. It happens completely at random, sometimes I am lucky and I only have to refresh the page 3 times an episode well others is 5+.

I have done various tests with no results sadly:

- This issue only happens on Crunchyroll, I have been unable to replicate it on funanimation, Youtube, Netflix, or any other streaming service.
- Issue is specific to my computer, no one else on the network is having this issue.
- Java and flash are up to date
- Tried multiple browsers (extensions all disabled)
- Issue persists when video smoothing is both on and off
- Acceleration is enabled and Local Storage is Unlimited
- Happens on all quality settings

I currently have a ticket open as well but I am hoping someone here may be able to assist.

Thank you!


It's a common problem so dont feel alone onr day fine the next glitches !
14 cr points
Send Message: Send PM GB Post
Offline
Posted 12/13/15 , edited 8/20/16
its happening to me aswell ive tried the sugested fixes and it still dosent help
8021 cr points
Send Message: Send PM GB Post
Offline
Posted 1/7/16
i am having the same issue on my new laptop if i find a solution i will post it here. works fine on my desktop my phone my tablet my xbox just not on my laptop.
2020 cr points
Send Message: Send PM GB Post
Offline
Posted 1/11/16 , edited 8/20/16
I've been having this issue as OP for a while aswell, all qualities (SD - 1080p) are stuttering, lagging or simply stop working.

I've got 200 Mbp/s down and 20 Mbp/s up and I've tried pinging several hundreds of pings at 1450 byte to Crunchyroll without any packet loss (lowest MS being 8 and highest being 13). Trace completely fine with the highest MS being 10.


I've tried the following:
1. Uninstalled and re-installed both Java and Flash.
2. Set the cache to unlimited.
3. Tried both hardware acceleration on and off.
3. Reset my browsers (both Firefox and Chrome).
4. Tried multiple DNS (including openDNS and Google)
5. Tried disabling chrome's build in flash.
6. Tried it with firewall completely turned off.

It also appears to be completely random as I can sometimes stream a few episodes on end and then it suddenly just stops working or starts destroying itself. Which is really frustrating because constantly refreshing the page or switching browsers is a pain in the bottom.

The same occurs on mobile but not nearly as often it seems.
14005 cr points
Send Message: Send PM GB Post
24
Offline
Posted 1/11/16
Streaming seems to be almost unusable at the moment 20seconds of 1080p and then its dead
4105 cr points
Send Message: Send PM GB Post
29 / F / Australia
Offline
Posted 1/14/16 , edited 8/20/16
Having the same problem too. I have had to refresh episodes at least 5 times. It would happen occasionally before and never been too much of an issue, but last two days have been horrible.
I have tried other browsers, different quality settings and deleted my internet history, cookies and cache. Any thing to fix or is it just glitchy??
Its pretty annoying!!!
1523 cr points
Send Message: Send PM GB Post
24 / M / Venezuela
Offline
Posted 1/15/16
Same here on PC on SD with 4 mb internet
Nifix 
7020 cr points
Send Message: Send PM GB Post
21 / M
Offline
Posted 1/23/16 , edited 8/20/16
Just an update for everyone, I stopped using Crunchy due to this issue and decided to give it a month in hopes of an update.

During three episodes of Gate it only happened two or three times however it has happened multiple times during One Piece to the point that it is again unbearable.

I know its something specific between my computer and Crunchy, I just cant figure out what. I will send another ticket in hopes of some more tests...
2005 cr points
Send Message: Send PM GB Post
Offline
Posted 1/24/16
I have been a premium member for over a year without issue and I started having the same stuttering video issues this week as well. It is not my PC as that has not changed at all in the last 6 months nor is it my ISP. I will give them another week to sort it out then I am canceling.
12 cr points
Send Message: Send PM GB Post
19 / M / Germany
Offline
Posted 2/4/16
Same issue, new here, stream works fine on my desktop-pc (win10) but on my laptop (linux mint 17.3) it has the same problems.

and i just wanna get my daily dose of anime ):
Der Zoodirektor
23407 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 2/4/16

Gesmir wrote:

Same issue, new here, stream works fine on my desktop-pc (win10) but on my laptop (linux mint 17.3) it has the same problems.

and i just wanna get my daily dose of anime ):


Same internet connection?
Flash on Linux may not perform on the same level as on Windows.
12 cr points
Send Message: Send PM GB Post
19 / M / Germany
Offline
Posted 2/4/16

Same internet connection?
Flash on Linux may not perform on the same level as on Windows.


Yes, same internet connection, the only thing i can imagine, just switched to my desktop-pc and the stream is working fine and flewently.
First  Prev  1  2  3  Next  Last
You must be logged in to post.