The Impossibility of Being a Premium Member
mbondr 
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Posted 12/8/15
I've been trying to two months to get them to fix this. My credit card expired. I put in a new one, but my account is in permanent limbo. I like Crunchyroll. I depend on Crunchyroll. I may have to quit forever just to keep them from charging me for something I'm not getting.
Posted 12/8/15 , edited 12/8/15
Ignore him please.
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Posted 12/8/15

mbondr wrote:

I've been trying to two months to get them to fix this. My credit card expired. I put in a new one, but my account is in permanent limbo. I like Crunchyroll. I depend on Crunchyroll. I may have to quit forever just to keep them from charging me for something I'm not getting.


Have you submitted a trouble ticket with CR? I had the same issue and they were able to help me.
mbondr 
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Posted 12/8/15
Yes, at least I tried to, two days ago. They don't have a trouble ticket system. I sent an email through their web interface.
mbondr 
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Posted 12/8/15
On my XBox?
mbondr 
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Posted 12/8/15
"Ignore him please."

You definitely work for customer support.
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Posted 12/8/15

mbondr wrote:

"Ignore him please."

You definitely work for customer support.


He works for me. Problem?
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Posted 12/8/15

mbondr wrote:

Yes, at least I tried to, two days ago. They don't have a trouble ticket system. I sent an email through their web interface.


I don't know if this is what you meant by web interface but click on the line provided below

https://crunchyroll.zendesk.com/hc/en-us/articles/206437495-How-do-I-contact-Crunchyroll-Customer-Service-

scroll down until you see the topic titled "How do I contact Crunchyroll Customer Service? ".

Click on the word "here" in this sentence "You can contact us directly with the above info by clicking here. "

Their version of a trouble ticket system is displayed.
Posted 12/8/15 , edited 12/8/15
Wrong forum, first. Second, just nuke and re-create with the same name. Its easy. Otherwise, enjoy the troll comments.
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Posted 12/8/15

godhateslorreen wrote:


underlock wrote:


godhateslorreen wrote:

Don't act so hard.


Not exactly entertained by attention whores.


Get a dancing monkey.


I actually was investigating whenever godhateslorreen was underlock's account but this seems to prove otherwise, forgive me underlock-senpai, good day.
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Posted 12/8/15
The unbearable lightness of being a crunchyroll premium member
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26 / M / Your friendly nei...
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Posted 12/8/15
Did you try setting your PC to wumbo?

If not try unplugging it, waiting 10 seconds, and then plugging it in.

If that doesn't work, try alt+f4.
One Punch Mod
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Posted 12/8/15

mbondr wrote:

I've been trying to two months to get them to fix this. My credit card expired. I put in a new one, but my account is in permanent limbo. I like Crunchyroll. I depend on Crunchyroll. I may have to quit forever just to keep them from charging me for something I'm not getting.


I'm closing this because it really did belong in Site Support, but for this sort of thing contacting support directly, as you indicate you've done, is the right thing, so having it sit in the Support forum won't be of value (plus this thread has already collected a bunch of not-very-useful posts, which is additional reason for not keeping it open.)
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