Post Reply New app not working on Roku1 (premium)
16022 cr points
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49 / M / Massachusetts
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Posted 12/11/15
I cannot watch on Roku anymore. When I try to play a video, I get Playback interrupted due to unexpected error. I have seen posts about this, suggesting it is a problem with ads for non-premium members. That is not the case with me, as I have a premium membership. I have tried unplugging, clearing my devices and relinking, removing and reinstalling the app. I am using a Roku1. (Incidentally, it is not one of the early Roku1 models that are no longer supported by Roku.)
hektix 
1014 cr points
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25 / M / St. Louis
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Posted 12/11/15
go here https://www.crunchyroll.com/acct?action=video and change the playback quality to 480, then make sure your tv is set to the correct resolution. That's what eliminated the error for me.
58670 cr points
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30 / M / Dallas, TX
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Posted 12/12/15

hektix wrote:

go here https://www.crunchyroll.com/acct?action=video and change the playback quality to 480, then make sure your tv is set to the correct resolution. That's what eliminated the error for me.


That setting doesn't affect app playback, only the web/Flash player.
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