Post Reply can't cancel premium membership
3 cr points
Send Message: Send PM GB Post
Offline
Posted 12/15/15
how come i can't cancel my premium membership. I got the email that it canceled but My status still shows as premium and still got charged even thought I just wanted the 2 weeks free. Is there any way to stop this?
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 12/15/15
You had a pending charge since the 23rd of November. As you haven't used the site in the meantime, I've canceled the pending charge. You will not be charges again.
13626 cr points
Send Message: Send PM GB Post
21 / Australia
Offline
Posted 12/15/15
If you ever have this problem again with any online vendor just cancel via paypal or whatever you use.
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 12/15/15 , edited 12/15/15

GrandMasterTime wrote:

If you ever have this problem again with any online vendor just cancel via paypal or whatever you use.


The best way to do this is actually *paying* the charge, if it is a service that you were actively using. Going through the service provider will always be the cleaner and less tedious route, as you don't have to activate a 3rd party to file your claims. Our customer service is fairly fast at solving issues, if inquiries are filed through the proper form and into the proper category.
You must be logged in to post.