Post Reply account email changed without me knowing
13013 cr points
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Posted 12/16/15
Need help, someone got in my account and changed the password and email.
I can't change it back to what it was, I can still sign in because my facebook is connected to this account.
I don't know to contact or talk to about this

Any help would be very welcomed!

Thank you!
Otter Modder
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Posted 12/16/15
Just go to /contact and submit a ticket about it. They will help you get it sorted out.

Der Zoodirektor
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Posted 12/16/15 , edited 12/17/15

Kadum1013 wrote:

Need help, someone got in my account and changed the password and email.
I can't change it back to what it was, I can still sign in because my facebook is connected to this account.
I don't know to contact or talk to about this

Any help would be very welcomed!

Thank you!


You likely used the same password/email combination across several sites, one of which was hacked and had its user data leaked onto the internet.

I've reverted the email change and changed the password, please use the /resetpw form to set a new password.
Also change your password on any other service you used with the same credentials.
Go to /acct/?action=devices and remove all devices you do not recognize.
Furthermore, run a virus scan on all of your devices to make sure that it was not a local issue.
13013 cr points
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Posted 12/17/15

You likely used the same password/email combination across several sites, one of which was hacked and had its user data leaked onto the internet.

I've reverted the email change and changed the password, please use the /resetpw form to set a new password.
Also change your password on any other service you used with the same credentials.
Go to /acct/?action=devices and remove all devices you do not recognize.
Furthermore, run a virus scan on all of your devices to make sure that it was not a local issue.


Worked!! Thank you so much!
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Posted 1/21/16 , edited 1/21/16
I am also likely having the same issue because i went to refresh my queue today and was unable to login and my email/password seems to have been changed without my consent.
user name is : dirtytoque
Any help would greatly be appreciated.

this is an alt account for the purpose of replying to forum threads
Der Zoodirektor
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Posted 1/22/16

madtanker wrote:

I am also likely having the same issue because i went to refresh my queue today and was unable to login and my email/password seems to have been changed without my consent.
user name is : dirtytoque
Any help would greatly be appreciated.

this is an alt account for the purpose of replying to forum threads


Fixed.
Do the same things I've asked the user above to do.
14018 cr points
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Posted 1/22/16
Thank you very much.
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