Post Reply Account Hacked, No Response from Support
10 cr points
Send Message: Send PM GB Post
M
Offline
Posted 12/22/15
Exactly as the title says. My account email and password were changed, then this person proceeded to upgrade my account to Premium+ and start watching things. I only noticed when shows came up in my history/queue that I don't watch. I emailed support and haven't gotten a response, just worried I might be charged for Premium+ (I changed my subscription but it doesn't revert until AFTER the next pay period)
Der Zoodirektor
23431 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 12/22/15 , edited 12/22/15
Replied to your ticket.
10 cr points
Send Message: Send PM GB Post
M
Offline
Posted 12/22/15
Thank you!
5 cr points
Send Message: Send PM GB Post
24 / M
Offline
Posted 7/23/16
Sorry to ride this post, but my account just got hacked recently as well with the username leagueofnumptie.
Der Zoodirektor
23431 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 7/23/16

tim167246 wrote:

Sorry to ride this post, but my account just got hacked recently as well with the username leagueofnumptie.


I've reverted the email change and randomized your password. Go through the password reset functionality to reclaim your account.

You should change your password on every site that you used with the same credentials. Your password was likely stolen in the hack of another website you used the same password/email combination for. Never use the same password multiple times under any circumstances.

Check your devices list in the settings on Crunchyroll and remove any device you do not recognize. Also run a virus scan on all of your devices to make sure that it was not a local issue.
You must be logged in to post.