Post Reply Can't Cancel premium or recurring payments?
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Posted 12/24/15
For some reason when i finish doing the survey, the site will not let me cancel either or. It just says i can not cancel at this time.

Is it because I'm in-between payments? please help
59746 cr points
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31 / M / Dallas, TX
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Posted 12/24/15

BigHakka94 wrote:

For some reason when i finish doing the survey, the site will not let me cancel either or. It just says i can not cancel at this time.

Is it because I'm in-between payments? please help


If you have a pending payment, you won't be able to cancel on your own. I would suggest /contacting support and asking them to cancel the authorization so that you won't be renewed for the next month. Hopefully, someone is on shift for the holidays.
Der Zoodirektor
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35 / M / Germany
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Posted 12/24/15

BigHakka94 wrote:

For some reason when i finish doing the survey, the site will not let me cancel either or. It just says i can not cancel at this time.

Is it because I'm in-between payments? please help


Your renewal shows as properly canceled on our end. Don't worry.
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