Post Reply Kirin Hobby / YesAnime not eligible for free shipping?
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Posted 12/26/15 , edited 12/30/15
I'm a premium+ member and yet was going to be charged for shipping on three items:

Prince of Tennis: Keigo Atobe ARTFXJ Statue by Kotobukiya
https://www.crunchyroll.com/store/p/114899/Prince-of-Tennis-Keigo-Atobe-ARTFXJ-Statue-by-Kotobukiya

Shining Tears x Wind: Kureha 1/8 Figure by Kotobukiya
https://www.crunchyroll.com/store/p/128733/Shining-Tears-x-Wind-Kureha-18-Figure-by-Kotobukiya

Dengeki Bunko Fighting Climax High-grade figure Shiba Miyuki
https://www.crunchyroll.com/store/p/171663/Dengeki-Bunko-Fighting-Climax-High-grade-figure-Shiba-Miyuki


The shipping for the two Kirin Hobby items alone was $45, which is rather ridiculous. The SHINJI75 code didn't work either.

Are these two vendors not eligible, or is it just a bug in the system? I realize not all vendors are eligible, I just wanted to double-check if that is correct or not since I've seen a couple of threads here where it was a mistake that it was not working.

Thank you, and happy holidays!



Edit: I got a reply via e-mail.


Thanks for reaching out to us. Unfortunately those items are not eligible for free shipping. All items with free shipping for Premium + members are noted with Crunchyroll orange shopping bag on the item picture. (Emphasis mine)

Sorry for the inconvenience!


I never noticed that orange bag before, but that makes sense. Good to know!
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Posted 12/26/15 , edited 12/26/15
i think theyre different merchants. i really want to get that love live 2 pack but ofc shipping sucks
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Posted 12/26/15
Yeah, I'm mostly just checking since there was this thread from a while back (http://www.crunchyroll.com/forumtopic-853021/premium-member-free-shipping-coupon-not-working) where it just wasn't working properly.

There's no way I can justify $45 shipping, even on 25% off. I'd like to give them a chance to clarify it before I look elsewhere.
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Posted 12/26/15 , edited 12/26/15
It sort of sucks when I want to order an item that is $20, ends up being $40 w/ shipping. If anything, you can use this 25% off code YEAREND2015.

EDIT: whoop you ninja'd me
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Posted 12/26/15
Thanks for the suggestion anyway
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Posted 12/30/15
I got a reply via e-mail.


Thanks for reaching out to us. Unfortunately those items are not eligible for free shipping. All items with free shipping for Premium + members are noted with Crunchyroll orange shopping bag on the item picture. (Emphasis mine)

Sorry for the inconvenience!


I never noticed that orange bag before, but that makes sense. Good to know!
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