Post Reply Crunchyroll are theives
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22 / M
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Posted 12/27/15
So, I've cancelled my premium membership back in september, I then had a payment taken out every month, I emailed them to say cancel my premium membership as I don't use it, they've ignored my emails for 3 months now.

This is supposed to be a professional company, yet they work like bitches. They steal your money and ignore you, so this time I'm making it public how shit they really are.
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22 / M / Germany
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Posted 12/27/15
Making it public > posts in their own forum.
#logic

Anyway; if you paid via Paypal you should be able to cancel it on that side.
One Punch Mod
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Posted 12/27/15

XxTinyNinjaxX wrote:

So, I've cancelled my premium membership back in september, I then had a payment taken out every month, I emailed them to say cancel my premium membership as I don't use it, they've ignored my emails for 3 months now.

This is supposed to be a professional company, yet they work like bitches. They steal your money and ignore you, so this time I'm making it public how shit they really are.


Did you at least get the autoresponse acknowledgement? If not it could be that support has responded and messages are getting caught in your spam folder, so you might want to check there (or try again if your spam gets automatically cleared out over time). While I do hear that support is sometimes not very fast, my impression is that they don't just ignore email and do give billing issues high priority.
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Posted 12/27/15
I've been checking, I get the automated mail, but nothing more from them.
Der Zoodirektor
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Posted 12/27/15 , edited 12/27/15
You received a reply on September 29th (a few hours after you filed 3 tickets), but never answered.
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Posted 12/27/15
I've just checked again, there's no reply.
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