Post Reply payment error?
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Posted 12/28/15
So my paypal today said it took £4.99 for Crunchyroll so i thought maybe i forgot to cancel my free trial.. I made sure i stopped it from taking future payments on Paypal ( I think) but I look at my account now and I'm not even premium... not that I even wanted to be since I don't use it.
The Wise Wizard
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Posted 12/28/15

Scottboro wrote:

So my paypal today said it took £4.99 for Crunchyroll so i thought maybe i forgot to cancel my free trial.. I made sure i stopped it from taking future payments on Paypal ( I think) but I look at my account now and I'm not even premium... not that I even wanted to be since I don't use it.

Does your membership history reflect that most recent payment?

After stopping further payments at PayPal, did you do anything at CR, such as cancelling your membership (as opposed to cancelling the renewal)?

If the payment is confirmed in your membership history, you should contact customer service and request a refund.

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