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The Wise Wizard
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Posted 3/27/16

tench2k wrote:

I Want to point out. Winter Anime 2016 is almost all ended and CR has yet to start putting up info on the next seasons titles. and here we ware within a week of April, the first of the new season starts i belive on April 3rd. So. Where is the updated list with at lest 2 or 3 new shows listed?

CR started with their announcements almost three weeks ago:
http://www.crunchyroll.com/forumtopic-942725/spring-2016-show-announcements

NOTE: Before you claim, "That was posted only one day ago", check the dates of the second message and onward. I don't know why the date information was reset for the initial post (instead of just showing the latest edit).

They've even made it easier this season by consolidating all simulcast announcements in a single topic, instead of a new topic for every few shows, as they have done in all past seasons.

Announcements of these have also been posted to the news section, often pinned to the top of the page for a while.

They haven't rolled over the lineup page yet, but that shouldn't be your sole source of information. Frankly, if you haven't checked the Site New sections of the forum in almost 3 weeks, you're probably missing more than just new simulcast announcements.

Der Zoodirektor
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Posted 3/27/16 , edited 3/27/16

tench2k wrote:

the point is they should already have the next season listed. but they give 'Lame Duck' excuses as to why they can't. and i do not like it.


In most cases our Japanese partners, being the original rights holders, get to decide on which date Crunchyroll announces its acquisitions.

*edit* The lineup page should roll over to the new season some time this coming week. After all the winter season is still current for some shows.
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Posted 3/30/16

shinryou wrote:


tench2k wrote:

the point is they should already have the next season listed. but they give 'Lame Duck' excuses as to why they can't. and i do not like it.


In most cases our Japanese partners, being the original rights holders, get to decide on which date Crunchyroll announces its acquisitions.

*edit* The lineup page should roll over to the new season some time this coming week. After all the winter season is still current for some shows.


In most cases our Japanese partners, being the original rights holders, get to decide on which date Crunchyroll announces its acquisitions. <-- Lame Duck Excuse.

If i was a manager at a paint shop, and the brand was going to have new colors, but they didnt give u any props for your custys to view until after the paint arrives, i would drive down to that place and swatt them around with a rolled up newspaper untill they got their act in order.

another example would be in Game terms. for them to tell u about 5 or more new games but then not have any teaser trailors out untill after the games got to the stores, most gamers would not by a game wihtout seeing at lest some gameplay or info.

and one final phrase b4 i let this go untill CR does this again next season. "The customer is always right" and i am a long time paying Customer here. so keep that in mind when u reply again. lame duck excuses piss me off. its better to say " Your right, we will try to do better " then to keep making excuses why u can't do your job (or cover for them by tring to sya why they can't do it).
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Posted 3/30/16

tench2k wrote:

and one final phrase b4 i let this go untill CR does this again next season. "The customer is always right" and i am a long time paying Customer here. so keep that in mind when u reply again. lame duck excuses piss me off. its better to say " Your right, we will try to do better " then to keep making excuses why u can't do your job (or cover for them by tring to sya why they can't do it).


"The customer is always right" ignores a lot of factors in that relationship.

If CR were to announce new shows before the Japanese licensor approves, they risk tarnishing the relationship they've built up, making it harder to license future shows.
Der Zoodirektor
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Posted 3/30/16

tench2k wrote:

In most cases our Japanese partners, being the original rights holders, get to decide on which date Crunchyroll announces its acquisitions. <-- Lame Duck Excuse.

If i was a manager at a paint shop, and the brand was going to have new colors, but they didnt give u any props for your custys to view until after the paint arrives, i would drive down to that place and swatt them around with a rolled up newspaper untill they got their act in order.

another example would be in Game terms. for them to tell u about 5 or more new games but then not have any teaser trailors out untill after the games got to the stores, most gamers would not by a game wihtout seeing at lest some gameplay or info.

and one final phrase b4 i let this go untill CR does this again next season. "The customer is always right" and i am a long time paying Customer here. so keep that in mind when u reply again. lame duck excuses piss me off. its better to say " Your right, we will try to do better " then to keep making excuses why u can't do your job (or cover for them by tring to sya why they can't do it).


Well, that's how the business works. I'm just stating a fact.
We're not a local paint shop, and neither are our partners. Content licensing is a tough business, in which the company awarding the licenses is largely in control of all publicity aspects.

As you used the games industry as an example: The games business is equally tough. A very well known example for that business would be review embargoes. A magazine or individual may receive a review copy a couple of days before the release, but they are bound by contract not to release the review before a certain date, usually not until after the game has hit the shelves. Reviewers who do not uphold these embargoes risk being blacklisted or otherwise impeded by the publishers in the future.

Similarly we also have to maintain a cooperative and friendly relationship with our partners, if we want to continue being able to acquire their titles. I believe that is also in your best interest as one of our customers.
The Wise Wizard
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Posted 3/30/16

tench2k wrote:

If i was a manager at a paint shop, and the brand was going to have new colors, but they didnt give u any props for your custys to view until after the paint arrives, i would drive down to that place and swatt them around with a rolled up newspaper untill they got their act in order.

That's because if they decided they didn't appreciate your actions and dropped you as a client, there would be other brands you could buy paint from. Anime, in contrast, is effectively a monopoly product, as there will rarely be more than one source for the same title(s).


another example would be in Game terms. for them to tell u about 5 or more new games but then not have any teaser trailors out untill after the games got to the stores, most gamers would not by a game wihtout seeing at lest some gameplay or info.

So if you were the game store manager, would you take the same action if the company you were buying from was the only source for those games (and many others to come in the future)? Unlike paint, you can't just substitute something equivalent from another brand, so this is at least a better analogy. If so, what would you do if they decided they didn't need your company's business, or just decided to shut you out for a while? (After all, they have other businesses they can sell to).



and one final phrase b4 i let this go untill CR does this again next season. "The customer is always right" and i am a long time paying Customer here.

If find it irritating that people continue to cite the early 20th century marketing phrase of a department store as if it were a rule of law or god-given right.

I'll just leave this here:
https://notalwaysright.com/

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Posted 3/30/16

tench2k wrote:
In most cases our Japanese partners, being the original rights holders, get to decide on which date Crunchyroll announces its acquisitions. <-- Lame Duck Excuse.

If i was a manager at a paint shop, and the brand was going to have new colors, but they didnt give u any props for your custys to view until after the paint arrives, i would drive down to that place and swatt them around with a rolled up newspaper untill they got their act in order.

another example would be in Game terms. for them to tell u about 5 or more new games but then not have any teaser trailors out untill after the games got to the stores, most gamers would not by a game wihtout seeing at lest some gameplay or info.

and one final phrase b4 i let this go untill CR does this again next season. "The customer is always right" and i am a long time paying Customer here. so keep that in mind when u reply again. lame duck excuses piss me off. its better to say " Your right, we will try to do better " then to keep making excuses why u can't do your job (or cover for them by tring to sya why they can't do it).


You have some very strange priorities.

If you're actually a long-time customer, there's a good chance you're aware that Crunchyroll's customer service has gone from great to good to okay, then after the buyout, rapidly spiraled down until now they're giving the legendary Comcast a run for their money. There are massive, ongoing problems they refuse to fix or even acknowledge, and their policies have gone from customer-friendly and ethical to nearly the opposite. But because of a petty, trivial issue like announcement dates, you're going to act like an ill-mannered toddler denied a piece of candy?

When you have something worthwhile to say, please do bring it forward. The biggest problem (aside from the origin of this troubling pattern, which I believe to be those who set CR's priorities and direction) is that the vast majority of people who've been screwed have left relatively quietly and vowed to never come back. Until CR is inundated with straightforward feedback on the fact that they're killing their long-term survivability* in terms of short-term "growth" and profit, there's absolutely no chance anything will get better.

But until you do have something worthwhile to say, please stop throwing a tantrum so unjustified that it almost seems like you're trying to make CR look more reasonable by comparison.


* - CR's growth to date has been primarily due to word of mouth in a relatively small, close-knit community of anime/manga fans. They're coasting on that momentum, but every horror story they generate has the opposite effect a fewfold over.
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Posted 3/31/16

eyeofpain wrote:

"The customer is always right" ignores a lot of factors in that relationship.


"The customer is always right" is, to be frank, complete BS. Spend any time working retail or support and you'll soon learn that.

Seriously. Raw meat "returned" to a non-refrigerated shelf behind another item. Soy sauce "returned" to the cola shelves.

And let's not forget "I only use the screen and keyboard so you can take the laptop away."

Customers do deserve respect, this is true. But the fact remains that many of their demands and actions tend to be based on things that they don't actually know enough about.
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Posted 3/31/16

tench2k wrote:

In most cases our Japanese partners, being the original rights holders, get to decide on which date Crunchyroll announces its acquisitions. <-- Lame Duck Excuse.


Sorry that is the way it actually is. Some shows depend on if particular license holder has announced it as well Eg Sentai Filmworks.

The local anime streaming site here has to wait for Funimation + Crunchyroll to announce their titles. Some even have 1-4 week holdbacks because CR has it.
It's April 1st and not a single new title has yet been announced on the streaming service.
Apparently one early announcement actually cost them the title.
X show starting next season!!! Only for a handful of days later to say sorry we no longer can simulcast the show. Hasn't even been added as a catalog title. So makes me wonder what on cookies happened. So it is possible for CR's Japanese partners to pull out at the 11th hour. No point announcing a show only to loose it a few days later. If a Japanese partner pulled a title after the date they would likely have to pay restitution for break of contract.


If i was a manager at a paint shop, and the brand was going to have new colors, but they didn't give u any props for your customers to view until after the paint arrives, i would drive down to that place and swat them around with a rolled up newspaper untill they got their act in order.


Unrelated all new anime titles have trailers on youtube + anime charts http://anichart.net/spring etc. It isn't a complete dark scenario.


another example would be in Game terms. for them to tell u about 5 or more new games but then not have any teaser trailors out until after the games got to the stores, most gamer's would not buy a game without seeing at lest some gameplay or info.


Your example is unrelated to streaming. A game is a actual item. Streaming all you pay for is to access the site/s premium features not actual shows.
Gaming sites and that are bound by the same clauses as anime streaming. A review site/magazine might get a game weeks or even months in advance but are unable to post any reviews or whatever until a particular date. Might be a game breaking bug or something failed QC and it has to be recalled and pushed back several weeks/months/years.
Also if a store breaks street date it can be fined or placed on lower stock priority for future releases. I've seen it happen.

One final phrase before I let this go until CR does this again next season. "The customer is always right" and i am a long time paying Customer here. so keep that in mind when you reply again. lame duck excuses piss me off. its better to say " Your right, we will try to do better " then to keep making excuses why u can't do your job (or cover for them by trying to say why they can't do it).

How exactly is CR not doing their job? They could announce spring 2018 titles tomorrow doesn't mean you can watch them any faster. I don't like the that day announcements even then I don't care that much that I loose sleep or go beat up kittens.
It affects 1 week per season if you loose sleep over it I think you need a additional hobby.

The customer is always right in my understanding does not mean customers get to make the business do whatever. It is for the business not to don't argue over stupid pointless things.
EG Customer: "You charged me $5 when the ticket said it was $1. I'll show you the ticket if you follow me." Business: "sorry our mistake have the item for free" etc (it happened with me when buying dog food)
But not Customer: "Why did the tv scan at $4000? The 75 inch tv said it was $10 so charge me $10" Business: "That is a sign you bought in. Doesn't count I'm afraid"

Since every anime site I know of (8 different ones) does it it isn't a pointless thing nor are they doing it just to spite you.
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Posted 4/1/16
No more replys unless your supporting what i say about them being to slow in getting the next season listing up. If even one more reply appears that is not in support of what i said, then u can take your Brown Noses and go jump off a cliff.
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Posted 4/1/16

tench2k wrote:

No more replys unless your supporting what i say about them being to slow in getting the next season listing up. If even one more reply appears that is not in support of what i said, then u can take your Brown Noses and go jump off a cliff.


You are being unrealistic and unreasonable.
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Posted 4/1/16 , edited 4/1/16

tench2k wrote:

No more replys unless your supporting what i say about them being to slow in getting the next season listing up. If even one more reply appears that is not in support of what i said, then u can take your Brown Noses and go jump off a cliff.


You know what...

We can reply all we want, regardless of what you wish. Now if a mod wants to remove any content that doesn't agree with your worldview, as ethically dubious as that would be, they'd be well within their rights to do so. It's not your call, though.

As big a problem as I have with Crunchyroll over certain issues, I want them to improve.
I will call them out on things they could do better and actually have control over. I will not give them a free pass to stick with the status quo.
But I also accept that their hands are tied over some matters. I want them to try and change these going forward, but I accept that any progress will be slow, if indeed it can be made at all.

As such, I don't want them to step heavily on the toes of their Japanese licensing partners and them losing the chance to get any future content.

I'd be fine with them stubbornly (and cheekily) being a tiny bit more open than they're supposed to be, but within reason. Listing things before they've finalised the contracts or flat-out crapping over the wishes of every single one of their multiple Japanese partners over the course of a single month would go down about as well as a cup of cold sick

Remember, this is not like Network TV.They don't know their entire lineup weeks in advance. The fact that, season after season, some shows are added to the lineup a week or two into the run shows that sometimes the negotiations are still happening right up until (and past) the Japanese premiere.

Seriously, the amount of times CR could easily have saved themselves a lot of bother and negative feedback just by announcing something a few days earlier proves that they were not in a legal position to do so.
As if they could shut us noisy bunch up (and, by God, I can be damned noisy myself when companies do things that piss me off) by talking earlier, they would. But they can't.
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Posted 4/1/16

TiggsPanther wrote:


tench2k wrote:

No more replys unless your supporting what i say about them being to slow in getting the next season listing up. If even one more reply appears that is not in support of what i said, then u can take your Brown Noses and go jump off a cliff.


You know what...

We can reply all we want, regardless of what you wish. Now if a mod wants to remove any content that doesn't agree with your worldview, as ethically dubious as that would be, they'd be well within their rights to do so. It's not your call, though.

As big a problem as I have with Crunchyroll over certain issues, I want them to improve.
I will call them out on things they could do better and actually have control over. I will not give them a free pass to stick with the status quo.
But I also accept that their hands are tied over some matters. I want them to try and change these going forward, but I accept that any progress will be slow, if indeed it can be made at all.

Shhh. You're distracting me from my brown-nosing. (^_~)

More seriously, I feel you... I just wish I had more hope anything will change. (Correction: "change for the better".) Crunchyroll reminds me quite a bit of the joke, "What is the opposite of progress?"
The Wise Wizard
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Posted 4/1/16

tench2k wrote:

No more replys unless your supporting what i say about them being to slow in getting the next season listing up.

Yet another person that doesn't have a clue what a forum is and how it works.

Hint: Creating a thread doesn't make you its master or moderator.


If you only want opinions that agree with yours, go create a personal blog and then delete all the comments you don't like. You have zero authority here. The only power a user has is to report someone's post if they believe it violated the forum rules, and then the moderator will decide if action needs to be taken.
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Posted 4/2/16

tench2k wrote:

No more replys unless your supporting what i say about them being to slow in getting the next season listing up. If even one more reply appears that is not in support of what i said, then u can take your Brown Noses and go jump off a cliff.


So why do people who don't agree with you get a personal attack? Firing personal attacks and or being immature doesn't help win discussions. Only evidence helps you win discussions. Are you able to show that CR are keeping titles a secret until the last min just to annoy you?

I'm able to show you that CR is not the only streaming site that leaves announcements to the last min. So there is a connection with what support and other people have said that it isn't a thing they can do at this moment in time.

Funimation.
http://www.animenewsnetwork.com/news/2016-04-01/funimation-to-stream-endride-kumamiko-shonen-maid-and-you-thought-there-is-never-a-girl-online-sansha-sanyo-anime/.100563 I believe they are a bigger company then CR in the anime world yet they have last min titles announcements too.

Daisuki
https://www.facebook.com/daisuki.net/photos/a.192072864284818.1073741828.144642022361236/565156053643162/?type=3&theater that site is owned by several Japanese Anime Publishers that teamed up to make the service. So not even they are quick to announce shows.

Animelab they have announced 9 titles. Which where announced less then 24 hours ago.

TheAnimeNetwork I believe had only announced one title as of 31st of March.

Unless you can counter with a legal site that I don't know of that has announced their titles early it's pretty much game set match.
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