Post Reply Charged before free trial ends?
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Posted 12/31/15
Hi guys, I don't really know where to post because customer support hasn't answered me in 2 days and my billing cycle is ending tonight; but I was charged on my card for a free trial that I barely used. I remember the last day to cancel was 12/29 at 11:59 but I logged in an hour before that and I was automatically upped to a premium member. Is there anyway that I can cancel/get a refund? I wasn't able to use Crunchyroll that much during the free trial so I don't want to subscribe to another month. Thank you, any help would be appreciated.
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Posted 12/31/15
This also has happened to me. I cancelled a few days after I started my free trial so I wouldn't forget. I can't afford to keep it although I love the service and I just got a PayPal receipt in my email that I was charged , but when I look at my account it says I'm a free user.
I went ahead and deleted all my payment info just in case.
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Posted 1/1/16

kkangsseul wrote:

Hi guys, I don't really know where to post because customer support hasn't answered me in 2 days and my billing cycle is ending tonight; but I was charged on my card for a free trial that I barely used. I remember the last day to cancel was 12/29 at 11:59 but I logged in an hour before that and I was automatically upped to a premium member. Is there anyway that I can cancel/get a refund? I wasn't able to use Crunchyroll that much during the free trial so I don't want to subscribe to another month. Thank you, any help would be appreciated.


Did you get the autoresponse at least? It can take support a couple of days (sometimes more it seems) to respond directly, especially if the subject of the correspondence didn't clearly indicate a billing problem, but I'm sure they'll be able to do the refund. You can probably cancel your renewal on your own now though (/acct/membership/)
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Posted 1/1/16
Yes, I've gotten an autoresponse. Unfortunately, it doesn't seem like any of the support staff are online because of the New Years. Thanks for replying though!
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