Post Reply CANCEL MEMBERSHIP NOW.
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Posted 12/31/15 , edited 12/31/15
I have tried cancelling my account twice earlier this year and i have just noticed today that my bank account has been charged this month last month and october i tried cancelling my member ship before this and its not working. I CAN NOT afford this anymore i had just lost my job before christmas and had lost hours before which is why ive been trying to cancel it. I only had enough in my account to pay rent and now i dont. Too many others have had an issue with this. This shouldnt be a problem considering its an important part of the site. Yes i demand a refund i dont care what excuses you have.9
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32 / F / Kumamoto, Japan
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Posted 12/31/15

Wntmreanme wrote:

I have tried cancelling my account twice earlier this year and i have just noticed today that my bank account has been charged this month last month and october i tried cancelling my member ship before this and its not working. I CAN NOT afford this anymore i had just lost my job before christmas and had lost hours before which is why ive been trying to cancel it. I only had enough in my account to pay rent and now i dont. Too many others have had an issue with this. This shouldnt be a problem considering its an important part of the site. Yes i demand a refund i dont care what excuses you have.9


I'm not an admin at all, but can you walk me through the exact steps you took to cancel your membership?
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Posted 12/31/15

Wntmreanme wrote:

I have tried cancelling my account twice earlier this year and i have just noticed today that my bank account has been charged this month last month and october i tried cancelling my member ship before this and its not working.

If by chance you are paying with PayPal, you can cancel from their end:
http://www.crunchyroll.com/forumtopic-926171/cant-cancel-membership-or-change-payment-method#52144197

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Posted 12/31/15

Kerensa wrote:


Wntmreanme wrote:

I have tried cancelling my account twice earlier this year and i have just noticed today that my bank account has been charged this month last month and october i tried cancelling my member ship before this and its not working. I CAN NOT afford this anymore i had just lost my job before christmas and had lost hours before which is why ive been trying to cancel it. I only had enough in my account to pay rent and now i dont. Too many others have had an issue with this. This shouldnt be a problem considering its an important part of the site. Yes i demand a refund i dont care what excuses you have.9


I'm not an admin at all, but can you walk me through the exact steps you took to cancel your membership?


Profile>Settings>Premium Membership Status>Click 'cancel membership' to the right
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32 / F / Kumamoto, Japan
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Posted 12/31/15

dotsforlife wrote:


Kerensa wrote:


Wntmreanme wrote:

I have tried cancelling my account twice earlier this year and i have just noticed today that my bank account has been charged this month last month and october i tried cancelling my member ship before this and its not working. I CAN NOT afford this anymore i had just lost my job before christmas and had lost hours before which is why ive been trying to cancel it. I only had enough in my account to pay rent and now i dont. Too many others have had an issue with this. This shouldnt be a problem considering its an important part of the site. Yes i demand a refund i dont care what excuses you have.9


I'm not an admin at all, but can you walk me through the exact steps you took to cancel your membership?


Profile>Settings>Premium Membership Status>Click 'cancel membership' to the right


Then did it take you to the next page where it gave you the option to Cancel Reoccuring Payments OR Cancel Premium Membership? The same page that had a grey link underneath it that gave you the option to change your mind too.

I went the same way as you did, except the link opened up a different page and gave me two options. I chose Cancel Premium Membership because it would cancel my service immediately. Once you do that you will also receive an email notification that the service was canceled as well. That's when you know. Retrace your steps just to be sure.
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Posted 12/31/15 , edited 12/31/15




I'm not cancelling mine. Just letting you know where to go.
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Posted 12/31/15
trip to japan contest was a trap hahaha
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Posted 12/31/15

dotsforlife wrote:


I'm not cancelling mine. Just letting you know where to go.


Oops. I didn't check so I assumed you were OP. I was asking OP how they attempted to cancel their membership just to make sure all the step were taken.
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