Post Reply Cancel my payment
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Posted 1/3/16
Hey i want to cancel my payment for premium account when it expire (14 jan).

When i try to do it and fill out the questions and submit, it wont allow me at the moment...

I think an admin needs to stop it when my premium period ends because i cant do it by my self.. Technical issue it seems like...

Der Zoodirektor
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34 / M / Germany
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Posted 1/4/16
You haven't paid your December 15th charge yet. Are there enough funds available on the card you are using to pay?
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Posted 1/4/16
Yes there are enough funds. I have paid before for membership, so why wont it accept my card now?
Der Zoodirektor
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34 / M / Germany
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Posted 1/4/16

shawis wrote:

Yes there are enough funds. I have paid before for membership, so why wont it accept my card now?


We can't tell why exactly a payment isn't going through. The bank just tells us that they were unable to charge the account, and then retry the next day.
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Posted 1/8/16
Hey again, i have still not paid / been able to cancel my subscription. So what now?
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