Post Reply Tone down the ads please
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40 / M / Atwater, CA, USA
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Posted 1/5/16
I am a paying subscriber to the site. While I enjoy ad-free shows I just noticed all of the ads and spots for more ads listed on the home page and most other pages I've checked. Is it necessary to have three or more ads per page on your site for your paying subscribers?

I'd like to not see as many, if any, ads on the site since I am a paying subscriber. I can only imagine how those with slower connections fair with the ads constantly loading while trying to watch a show.
Otter Modder
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Posted 1/5/16 , edited 1/5/16
Can you include some screenshots? The only place you should see an ad is in the background of the main home page, the root page of manga and shows, and the news articles. You might want to double check your addons/extensions and make sure no adware has snuck onto your system.
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Posted 1/8/16
Thank you for fixing it CR
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Posted 1/10/16
Well, the ads disappeared for a day or so and now they are back. They are ads by "AdChoices" and I only see them on CR so I can only assume that they are authorized by CR. Here is link to one of the images from an ad: http://d2clb17djs2kjo.cloudfront.net/CampbellsPaceQ32015/_images/300x250_s1.jpg

There is usually one ad at the top of a given page, one in the middle, and two at the bottom. If this is indeed something on my system and not by CR themselves I'd appreciate a heads up. My Norton indicates I have no viruses or malware and I only see these on CR.

I realize there is money to be made through ads but these particular ones stand out like a sore thumb, particularly the ones on the home page, every news story/headline article has one right below the titles, a 300x250 sized ad.
Otter Modder
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Posted 1/10/16
Like I said in my post above, these ads are probably not from CR. If you include some screenshots of pages that have ads on them, what browser you are running and any installed extensions/addons we might be able to narrow it down.
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Posted 1/10/16 , edited 1/10/16
I think I've resolved it, ran Spybot which actually didn't find anything except for some browser data which when deleted didn't resolve the issue.

However, I cleared my browser history, cookies, cached images and files, and hosted app data and the ads seem to have resolved. I can only assume that something that was cleared was causing CR to treat me as a non-subscriber as far as the website itself (didn't have any issues with ads playing during videos).

If the issue re-occurs I will boot up my picture site and upload a screen shot so that I can post it here for review.

Thank you for the assistance
The Wise Wizard
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Posted 1/11/16

LostGamer wrote:

Well, the ads disappeared for a day or so and now they are back. They are ads by "AdChoices" and I only see them on CR so I can only assume that they are authorized by CR. Here is link to one of the images from an ad: http://d2clb17djs2kjo.cloudfront.net/CampbellsPaceQ32015/_images/300x250_s1.jpg

In another thread, a couple of premium users were having video ads due to an extension they installed to give CR a dark background (which helped explain why their problem was specific to the Crunchyroll website).

If the ads were actually being served from CR, wouldn't you expect a number of people reporting the problem?

Der Zoodirektor
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Posted 1/11/16
We don't serve any ads outside of the video except for the background takeovers (which are usually ads for our own series).
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Posted 1/11/16
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Spirit World
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Posted 1/11/16
weird I have never seen that before ever. What browser are you using?
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Posted 1/12/16 , edited 1/12/16
I am seeing a large add on the front page of crunchyroll when I log in myself, its an ad for a Toyota Rav4, and the same ad is set as the background itself. I have tried logging into the site from all 3 browsers (IE, Chrome and Firefox) and they all are the same. It doesn't happen on any other page, just the home page. Yesterday it was an ad for the anime Erased, but now it is a car ad, is that suppose to be there?
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Posted 1/12/16

orphen9 wrote:

I am seeing a large add on the front page of crunchyroll when I log in myself, its an ad for a Toyota Rav4, and the same ad is set as the background itself. I have tried logging into the site from all 3 browsers (IE, Chrome and Firefox) and they all are the same. It doesn't happen on any other page, just the home page. Yesterday it was an ad for the anime Erased, but now it is a car ad, is that suppose to be there?


Even as a premium member, you'll still see adds on the home page, so this is normal (I see it, too). If you see ads elsewhere throughout the site, or during videos, than that would be a bug.
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Posted 1/12/16
Ah, alright, thank you for clarifying that! I was worried I download a virus.
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