Post Reply auto renewal of Membership
5 cr points
Send Message: Send PM GB Post
Offline
Posted 1/9/16
I want to stop auto renewal of Membership and cancel my member after the first month
One Punch Mod
85853 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 1/9/16 , edited 1/9/16

Elkholy wrote:

I want to stop auto renewal of Membership and cancel my member after the first month


See the information in the Help/FAQ KnowledgeBase:

https://crunchyroll.zendesk.com/hc/en-us/articles/204545309-CANCEL-my-membership-

Remember that canceling while you are on a trial will take effect immediately, but if you have paid for the month, the cancellation will go into effect when the time you've already paid for ends (I think you'll have an option to either end immediately or at the end of the already paid-for period.)
5 cr points
Send Message: Send PM GB Post
Offline
Posted 1/9/16 , edited 1/9/16

What to do now ?!
One Punch Mod
85853 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 1/9/16

Elkholy wrote:


What to do now ?!


Did you just start your trial in the last day or two? If so, then give it a day or two and try again. When a trial is started Crunchy verifies the payment info (just verifying the info, they aren't actually charging anything yet), and during that time period--normally just a day--you can't cancel. Once the payment info is verified then you can cancel--but as mentioned, since it's a free trial, it will cancel immediately, so if you want to give your trial a few more days before deciding, then wait a little longer.

(If you still want to cancel, then do it about a day before the trial ends, since payment processing starts a day or so before the actual charge is made, and you'll need customer support assistance to cacel once the payment processing starts.)

You must be logged in to post.