Post Reply 'Your card information is invalid'.
6058 cr points
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25 / M / Canadia
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Posted 1/13/16
I've been attempting to pay for another year since early this month using my usual disposable credit cards. But I have been seeing this message every time.

"Your card information is invalid. Please check your card information and try again."

I even used a different card and it didn't work there, and I also used my paypal but that didn't work either.

I made a support ticket about 4 days ago and heard back that there was a problem with this for a few others.


Where do I go for an update on this? I'd love to pay my fee and continue watching great anime.
Der Zoodirektor
23403 cr points
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34 / M / Germany
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Posted 1/14/16
I've replied to your ticket.
23011 cr points
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Posted 1/14/16
I'm having the same issue, and do you know if i can pay with a debit card?
Der Zoodirektor
23403 cr points
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34 / M / Germany
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Posted 1/15/16

kobun30 wrote:

I'm having the same issue, and do you know if i can pay with a debit card?


US debit cards should work. Have you tried linking it to a PayPal account and then using PayPal to subscribe?
23011 cr points
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Posted 1/15/16
I tried my debit card and it won't take it, I don't have a PayPal account
Der Zoodirektor
23403 cr points
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34 / M / Germany
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Posted 1/15/16
Transaction was likely denied by your bank.
Snekk0 
4022 cr points
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20 / M
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Posted 1/27/16
I am having the exact same problem its super annoying! it start about 4 weeks ago for me and ive sent many messages to Crunchyroll support but no one has been able to help me if you end up figuring out whats wrong please let me know and I will let you know if I find out anything too hopefully we can fix this asap
Newy 
2013 cr points
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34
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Posted 5/31/16
Same problem, and I've also contacted my bank... it shows that crunchy roll asking for $0 to get my info and they approved it.
So, the problem must be what part of the info did you receive that didn't match?
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