Post Reply Who is the vendor for Crunchyroll?
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Posted 1/16/16
My pre-order figures keep coming months late. I've contacted the service for Crunchyroll a few times, and they say the vendor hasn't sent the figures yet.

I just wanna know who the vendor is and why are they backlogged?

I'm not mad, just super impatient for my Sailor Moon figure sets.
Der Zoodirektor
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Posted 1/16/16 , edited 1/16/16

CodenameSailorEarth wrote:

My pre-order figures keep coming months late. I've contacted the service for Crunchyroll a few times, and they say the vendor hasn't sent the figures yet.

I just wanna know who the vendor is and why are they backlogged?

I'm not mad, just super impatient for my Sailor Moon figure sets.


You probably mean the manufacturer. Manufacturers differ depending on the item.
Most Sailor Moon items are by Megahouse.

As to why some items are delayed, reasons are manifold. From production difficulties, to capacity issues, or simple logistical shipping delays.
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Posted 1/16/16
Some of my sets were supposed to be shipped by New Year's Eve and haven't yet. I was told it was the vendor not shipping...
Der Zoodirektor
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Posted 1/16/16

CodenameSailorEarth wrote:

Some of my sets were supposed to be shipped by New Year's Eve and haven't yet. I was told it was the vendor not shipping...


Some items are sold through our store by 3rd party vendors. Which item in particular are you inquiring about?
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Posted 1/17/16
I ordered several Megahouse Sailor Moon sets, including the Christmas and Black Lady sets, and they show as pending.
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Posted 1/18/16 , edited 1/18/16

shinryou wrote:
Some items are sold through our store by 3rd party vendors. Which item in particular are you inquiring about?


Just got confirmation that my Christmas Sailor Moon set is shipping, but I'm curious about the Petit Chara! Pretty Soldier Sailor Moon - Black Moon Set I ordered back in July. it was supposed to ship December 31st.

Same for a few Gundam kits I ordered.
Der Zoodirektor
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Posted 1/18/16
All orders seem to have been fulfilled for that one today. We send out immediately after reception from the distributor and indexing of the items in our system has completed.
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Posted 1/18/16
Thank you so much!! I feel much better now, can't wait to see my sets!
Der Zoodirektor
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Posted 1/19/16

CodenameSailorEarth wrote:

Thank you so much!! I feel much better now, can't wait to see my sets!


I was referring to the one that you got a notification about. The others I don't have information about currently.
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