Post Reply Can't cancel unwanted membership?
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Posted 1/17/16
I'm extremely upset to find out that since December Crunchyroll has charged my card without asking if I wanted premium membership and without notifying me of these charges. I downloaded the app early December and tried out the free trial for 3 days. They had me add my credit card info and i figured they wouldn't upgrade me from the free trial without asking me first. Absolutely not subscription service should automatically upgrade from a free trial. I haven't had the app since. Now I'm checking my bank info and it's telling me Crunchyroll is charging me $7 for some membership I never agreed to and the site isn't allowing me to cancel those payments or my membership. I want this canceled immediately, I won't ask for refunds I just need to stop being charged for a service I don't use and no longer plan on using.

I've gotten about three emails now telling my my subscription has been cancelled yet my account still shows me as premium and says I'm scheduled to be charged in February.
The Wise Wizard
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Posted 1/17/16

Pandaboiaj wrote:

They had me add my credit card info and i figured they wouldn't upgrade me from the free trial without asking me first.

They didn't "upgrade" you from a free trial, they began your paid subscription when you didn't cancel before the free trial ended.

I gather you have little experience with free trials, as this is how the overwhelming majority of them work, especially any that ask for payment info up front.

To cancel your automatic renewal before the next payment is due, go to this page:
https://www.crunchyroll.com/acct/membership
...and look for the "Cancel Membership Renewal" button.

IMPORTANT: If you see simply a "Cancel Membership" button instead, clicking on that would immediately terminate your membership. I would advise against doing so until a couple of days before your next billing date (which will also be listed on that page).

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