Post Reply MR CR account is compromised at this moment and IDK how to get it back
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19 / M / Land of the free,...
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Posted 1/18/16
I'm only here because I linked it to facebook

So after not being able to log into CR on my phone, I began to become nervous. I log on here and noticed that the email was changed to something totally different and the password was changed.

WTF can I do against this? I can't close my account because I don't know the password nor can I change my password.
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Posted 1/18/16 , edited 1/18/16
http://www.crunchyroll.com/help?topic=account

http://www.crunchyroll.com/nuke <--- Should be able to delete your account using this method. Good luck.
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Posted 1/18/16 , edited 1/18/16


The account was verified with the dummy email.

I don't think you understand. I do not know the password to this account. I can only log on because I connected it to facebook.
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Posted 1/18/16
Call CR and explain the situation. If you have your card linked, I'd call your bank and let them know that if any purchases are made from CR until you have the situation resolved, they are not being made by you and ask the bank to void them.
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Posted 1/18/16

XxDarkSasuxX wrote:

Call CR and explain the situation. If you have your card linked, I'd call your bank and let them know that if any purchases are made from CR until you have the situation resolved, they are not being made by you and ask the bank to void them.


I had a premium account but it was cancelled after i forgot to put money into my checking acc, and I went through my transaction history and I think I'm good.
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Posted 1/18/16
Kiki's Customer Support Service
Kiki 
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Posted 1/19/16
Hey!

Can you please reply to my PM? I went ahead and changed the email and password, but need confirmation that you're the account owner.
The Wise Wizard
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Posted 1/19/16
Time to jump back on my soapbox again:

CR could save time with customer service having to deal with these issues if the website code were updated to also send an e-mail to the "old" e-mail address that included a special link to revert any changes within a specified period of time (i.e, 48 hours).
Kiki's Customer Support Service
Kiki 
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Posted 1/19/16

TheAncientOne wrote:

Time to jump back on my soapbox again:

CR could save time with customer service having to deal with these issues if the website code were updated to also send an e-mail to the "old" e-mail address that included a special link to revert any changes within a specified period of time (i.e, 48 hours).


I already requested this twice. A year ago, and the year before that, and if I remember correctly so did shinryou. -__-;

I'll email them again to implement this feature.
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