Post Reply Won't let me cancel ?
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Posted 1/19/16
So due to a few financial problems i'm having to cancel all subscriptions to streaming sites, but when earlier i tried clicking "cancel membership" it just redirected me to a page saying "404 page not found"
and now when clicking cancel membership nothing happens at all, the page just freezes entirely until i close the tab and re-open a new one
any advice ?
Dragon
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Posted 1/19/16 , edited 1/19/16

iGobliin wrote:

So due to a few financial problems i'm having to cancel all subscriptions to streaming sites, but when earlier i tried clicking "cancel membership" it just redirected me to a page saying "404 page not found"
and now when clicking cancel membership nothing happens at all, the page just freezes entirely until i close the tab and re-open a new one
any advice ?


In general, when it comes to billing issues, the best bet is to use https://crunchyroll.zendesk.com/hc/en, or, if that doesn't help you, /contact. Sorry, I'm just a mod, so I can't help with billing, but those links should get you on your way.
Queen of Support
starry 
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Posted 1/19/16 , edited 1/19/16

iGobliin wrote:

So due to a few financial problems i'm having to cancel all subscriptions to streaming sites, but when earlier i tried clicking "cancel membership" it just redirected me to a page saying "404 page not found"
and now when clicking cancel membership nothing happens at all, the page just freezes entirely until i close the tab and re-open a new one
any advice ?


Apologies for the inconvenience, it seems like a couple of users are having issues with cancelling tonight.

I have cancelled auto renewal for your account. You're all set.
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Posted 1/19/16

starry wrote:


iGobliin wrote:

So due to a few financial problems i'm having to cancel all subscriptions to streaming sites, but when earlier i tried clicking "cancel membership" it just redirected me to a page saying "404 page not found"
and now when clicking cancel membership nothing happens at all, the page just freezes entirely until i close the tab and re-open a new one
any advice ?


Apologies for the inconvenience, it seems like a couple of users are having issues with cancelling tonight.

I have cancelled auto renewal for your account. You're all set.


Thanks a heap for that, hopefully all can be fixed on my end soon enough and i can be back
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