Post Reply Downgrade from Premium+ to Premium
12007 cr points
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Posted 1/20/16
So back in 2014 I upgraded to premium+, only now I'd like to save some money and downgrade to regular premium because I don't really use the premium features. I tried to do this but the web site gave me an error so searching the forums others with a similar issue were advised to cancel recurring payments and re-sign-up after our membership ran out. I did that, only to get billed for the next recurring payment today anyway . Thinking I'd try downgrading again, I had trouble even finding the options for regular premium memberships, and when I did finally find it it says "Not Available." What's going on?
Customer Support KWEH!
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32 / M / San Francisco
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Posted 1/21/16
Check your Inbox. I will assist you with this matter.
24094 cr points
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30 / F / Kitadaito, Okinawa
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Posted 5/31/16
Having this same problem, is there a solution aside from contacting Support? It's funny because it says i can't go Premium because I'm already Premium, but I'm clearly Premium+
Der Zoodirektor
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34 / M / Germany
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Posted 5/31/16 , edited 5/31/16

angryaria wrote:

Having this same problem, is there a solution aside from contacting Support? It's funny because it says i can't go Premium because I'm already Premium, but I'm clearly Premium+


You'll have to let your current subscription expire, then sign back up via /premium_pick_plan?membership=premium once it did.
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