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Post Reply How to get premium membership.
2028 cr points
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31 / M / oc
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Posted 1/24/16
Hi... I recently have a problem. Do anyone know how to change my account to premium membership? I tried contacting crunchyrol customer service and they were of no help.

So there was a payment error in my history. I have tried changing my payment method and it's not working. I have tried clicking on the premium upgrade button but it keeps taking me to the "14 day trial page." It says my account have already used the free trial. Then I'm back to basic membership. It has been about a month already. Can anyone help me??

Sincerely,

Nal
Dragon
63014 cr points
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Posted 1/24/16

nalmunati wrote:

Hi... I recently have a problem. Do anyone know how to change my account to premium membership? I tried contacting crunchyrol customer service and they were of no help.

So there was a payment error in my history. I have tried changing my payment method and it's not working. I have tried clicking on the premium upgrade button but it keeps taking me to the "14 day trial page." It says my account have already used the free trial. Then I'm back to basic membership. It has been about a month already. Can anyone help me??

Sincerely,

Nal


Hm, that's a frustrating problem. I'm guessing you already tried the tips on https://crunchyroll.zendesk.com/hc/en-us/articles/204876646-How-do-I-skip-the-Free-Trial- for using the plan comparison page to skip the free trial?
2028 cr points
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31 / M / oc
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Posted 1/24/16
Hello!

I have tried using that link you gave. It is still taking me to the free trial page when i click the subscribe button. And then i get denied again.

I'm giving customer service one more chance.

Sincerely,

Ronald
59646 cr points
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31 / M / Dallas, TX
Online
Posted 1/24/16

nalmunati wrote:

I have tried using that link you gave. It is still taking me to the free trial page when i click the subscribe button. And then i get denied again.


Click the "Skip the free trial" link instead.
2028 cr points
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31 / M / oc
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Posted 1/24/16
hmmm I have not seen that button. It's okay though! Customer service finally fixed it for me after a month's wait. Thanks for the information.
11 cr points
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24 / M
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Posted 1/24/16
how did you get help same problem
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