Post Reply How to get premium membership.
2022 cr points
Send Message: Send PM GB Post
30 / M / oc
Offline
Posted 1/24/16
Hi... I recently have a problem. Do anyone know how to change my account to premium membership? I tried contacting crunchyrol customer service and they were of no help.

So there was a payment error in my history. I have tried changing my payment method and it's not working. I have tried clicking on the premium upgrade button but it keeps taking me to the "14 day trial page." It says my account have already used the free trial. Then I'm back to basic membership. It has been about a month already. Can anyone help me??

Sincerely,

Nal
Dragon
58377 cr points
Send Message: Send PM GB Post
37 / M
Online
Posted 1/24/16

nalmunati wrote:

Hi... I recently have a problem. Do anyone know how to change my account to premium membership? I tried contacting crunchyrol customer service and they were of no help.

So there was a payment error in my history. I have tried changing my payment method and it's not working. I have tried clicking on the premium upgrade button but it keeps taking me to the "14 day trial page." It says my account have already used the free trial. Then I'm back to basic membership. It has been about a month already. Can anyone help me??

Sincerely,

Nal


Hm, that's a frustrating problem. I'm guessing you already tried the tips on https://crunchyroll.zendesk.com/hc/en-us/articles/204876646-How-do-I-skip-the-Free-Trial- for using the plan comparison page to skip the free trial?
2022 cr points
Send Message: Send PM GB Post
30 / M / oc
Offline
Posted 1/24/16
Hello!

I have tried using that link you gave. It is still taking me to the free trial page when i click the subscribe button. And then i get denied again.

I'm giving customer service one more chance.

Sincerely,

Ronald
58686 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 1/24/16

nalmunati wrote:

I have tried using that link you gave. It is still taking me to the free trial page when i click the subscribe button. And then i get denied again.


Click the "Skip the free trial" link instead.
2022 cr points
Send Message: Send PM GB Post
30 / M / oc
Offline
Posted 1/24/16
hmmm I have not seen that button. It's okay though! Customer service finally fixed it for me after a month's wait. Thanks for the information.
5 cr points
Send Message: Send PM GB Post
23 / M
Offline
Posted 1/24/16
how did you get help same problem
You must be logged in to post.