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Store Support Spartan
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Posted 1/27/16 , edited 2 days ago
Hi Crunchyroll community!

My name is Nick and I help with the customer service for our Crunchyroll Store

We have created this forum topic so we can notify you of product delays

Product updates will be provided every month going forward.

You can also check for updates by selecting 'Order History' under Profile when logged in. Simply select the Order Number and then click on the item description.

If the item you ordered is not in the monthly list we post and the estimated ship date provided has past - the fastest way to get item updates is to send us an e-mail through the Crunchyroll contact link below:

https://crunchyroll.zendesk.com/hc/en-us/articles/206437495-How-do-I-contact-Crunchyroll-Customer-Service-

November Delayed Items List




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September Delayed Items List



kastzy 
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Posted 1/27/16
Great to see there's going to be a product delays thread again. Thanks Nick!
Customer Support KWEH!
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Posted 1/28/16
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Posted 2/1/16
Just sent in a question about this, since I usually don't check the forums, thanks for the update though.
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Posted 2/1/16 , edited 2/1/16
It seems like this product has had a lot of delays December 31st January 31st and now early February Its the mighty number 9 of packages
Yibik 
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Posted 2/1/16
Glad to know I contacted them about this. I was wondering this whole time why my mystery bags weren't being shipped but now I know. Thanks for the info!
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Posted 2/1/16
I can't watch any episodes because all of them need premium. Like 14 episodes need premium to watch why is that?
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Posted 2/1/16

Markicarp wrote:

I can't watch any episodes because all of them need premium. Like 14 episodes need premium to watch why is that?


I'm guessing you're in Canada: /forumtopic-935843/upcoming-changes-to-cr-free-streaming-in-canada.
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Posted 2/4/16 , edited 7/1/16
For future reference you should probably email your customers regarding product delays...
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Posted 2/4/16
Yeah I had to contact twice about this, there should definitely be a notice in the store, or emails being sent out regarding this, I was almost considering asking for a full refund and I might if this "Feb." date isn't promising.
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Posted 2/4/16
So now there is really no point in going to crunchyroll since I can't watch anime without paying anymore
Der Zoodirektor
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Posted 2/4/16

Markicarp wrote:

So now there is really no point in going to crunchyroll since I can't watch anime without paying anymore :(


You will still be able to watch episodes not older than 13 weeks. Means simulcast titles are still available to you almost unchanged.
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Posted 2/4/16
I watch mostly older videos so everything in my queue needs premium
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Posted 2/4/16 , edited 2/7/16
Me too it's ridiculous I ordered this dec 3 and received zero notifications on my order until I contacted them and even then the messages barely tell me anything outside of it says it may ship on this date, and that's it on feb first I emailed because it was supposed to ship on Jan 31st after being delayed the first time by an entire month and I got a reply saying sometime in February probably due to the same manufacturer error that got the item delayed by a month.
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Posted 2/5/16
ok so 0 updates about this its the 5th of feb and if we just got a time other then Febuary as a whole may make ppl a bit happier
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