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Snekk0 
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Posted 1/30/16
Been paying for Crunchyroll for almost a year by buying $25 Visa gift card and buying the 1 Month Premium membership gift cards and redeeming it on my own account but now all of the sudden no gift card are working anymore! this has been going on for weeks already with zero help from the Crunchyroll support.
I tried American Express gift cards, Mastercard gift cards, and Visa gift cards and they all say my card information is invalid and when I try to pay with paypal it says the payment method of been declined. All these cards have enough funds on them and when I tried them on other sites like Funimation and Steam they work just fine! Ive spent over the amount it would cost me to pay for a year pass (spent $100) on gift cards that were specifically for membership on Cruncyroll and they dont even work! idk what wrong and I dont know what to do I really like Crunchyroll but this is really getting on my nerves im super pissed. Does anyone have any ideas of whats wrong?? Please help me out!!! I have tried contacting support but they were really no help at all.
Der Zoodirektor
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34 / M / Germany
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Posted 1/30/16
I don't believe we blocked gift cards on our end. I'll ask around though.
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25 / M / Canadia
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Posted 1/30/16
I'm interested in finding out the answer as well.
34032 cr points
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Posted 5/10/16
I'm having this problem as well, I'm trying to pre-order the Remilia Scarlet figure that just popped up in the store, and it won't let me use either my credit card (Says it's invalid) or my Paypal account (Says it's been declined).

Practically throwing my money at CR, and they're just like, "No, don't want it."

... But I really want that figure... soooo... let me give it to you. Please?
71 cr points
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70 / M / The White House
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Posted 5/11/16
I'm having a similar problem with paying via Paypal. I didn't know that CR used the credit card attached to my Paypal account instead of, you know, the funding source it's supposed to use, so after poking around my account I come across about a dozen denied credit transactions since the attached CC has been deactivated. I'm trying to shove money into Crunchyroll's face and I don't understand the point of allowing Paypal when you (or they) force a credit card to be used regardless. There's money available, please take it.
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30 / M / Dallas, TX
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Posted 5/11/16

triadbeast wrote:

I'm having a similar problem with paying via Paypal. I didn't know that CR used the credit card attached to my Paypal account instead of, you know, the funding source it's supposed to use, so after poking around my account I come across about a dozen denied credit transactions since the attached CC has been deactivated. I'm trying to shove money into Crunchyroll's face and I don't understand the point of allowing Paypal when you (or they) force a credit card to be used regardless. There's money available, please take it.


That sounds more like a PayPal account configuration issue, rather than a CR billing issue.
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70 / M / The White House
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Posted 5/11/16

eyeofpain wrote:


That sounds more like a PayPal account configuration issue, rather than a CR billing issue.



If it were then the issue would crop up in other places. It took so long to track it down because it only happens with CR.
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Posted 5/21/16 , edited 5/21/16
This is the problem I'm experiencing!
(Ack, wish I noticed this thread earlier. )


When I first encountered this I contacted my card provider and apparently what appears to be happening is that the Crunchyroll purchases are being billed as a "recurring transaction" which is auto-blocked by most of those type of cards.

Which is really odd as there is no reason for the purchase of one time non-subscription payment to recur.


At the time I was trying to purchase a Gift Membership, so there should be no reason for that to be marked as a recurring payment.

Link:
http://www.crunchyroll.com/store/p/163389/Premium-Membership-Gift-One-Month




shinryou wrote:

I don't believe we blocked gift cards on our end. I'll ask around though.

If what my card provider mentioned is the case here, then Crunchyroll is not blocking the cards so much as they have (most likely accidentally) made their billing methods for all purchases (Not just subscriptions) have the recurring transaction tag attached to them.

That would disable all pre-paid cards (The ones I know about anyway.) as they do not support recurring purchases.

Seems like it would be an easy mistake, imo anyway.
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