Post Reply Getting adverts and limited to 480p, as a premium member.
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M / London, UK
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Posted 2/1/16
I've been trying to watch Showa Genroku Rakugo Shinju for the last couple days but it wont load the 1080p stream, and it's displaying adverts, even though I'm a premium member.

When I click the 1080p button it does appear to load it, but the quality of video is clearly 480p.

I am able to view new simulcast episodes that are limited to premium members though, so it's not like I've lost all permissions.

Here's a screenshot of the video with 1080p selected and at full screen:

http://i.imgur.com/n112Th9.jpg

Clearly not HD.

Could you get this fixed asap? My subscription is serving absolutely no purpose at the moment.
Der Zoodirektor
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34 / M / Germany
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Posted 2/1/16
Have you tried clearing our your cookies for Crunchyroll and then logging back in?
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M / London, UK
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Posted 2/1/16 , edited 3/10/16
Yep, it was a problem my end after all. Clearing cookies and re-logging wasn't enough though. In Firefox I had a privacy option set to never accept third-party cookies. Changing that to "From visited" did the trick.

Sorry about that. And thanks shinryou.
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Posted 3/10/16
thraaace, I had the same problem and you just helped me fix it. Thanks for posting the solution. Cheers
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Posted 3/11/16
Adding my thanks as well - I had the same problem after I updated Firefox, and changing that cookie setting worked. Thanks!
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