Post Reply Membership Cancellation
5005 cr points
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Posted 2/10/16
While this SHOULD be resolved via Email, apparently you don't provide an easy way to do so.

I have gone to cancel my membership between both yesterday and today. When I went to cancel reoccurring payments, it said that I can't do that a this time (which, as a side note, is ludicrous, and if there's an issue, then the message should be changed to say "There was an issue in cancelling your membership at this time.") From there, I went to just stop it immediately, which didn't seem to actually go through, even though I've gotten the email saying it was.

I was aiming to cancel the membership, you know, before this next month's cycle. So at this time, currently looking for two things:

1) An actual cancellation of my membership effective immediately. I want it actually showing that I no long have premium at all.

2) If I was charged for this month from my attempts yesterday, that should be refunded.
Der Zoodirektor
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34 / M / Germany
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Posted 2/10/16
You had a pending charge as of 2 days ago, that's why you were unable to cancel.
I've canceled that charge now.
5005 cr points
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Posted 2/11/16
Much appreciated
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