Post Reply Can't cancel reoccuring payments
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Posted 2/13/16 , edited 2/13/16
A few weeks ago, I tried to cancel my reoccurring payments. I thought it worked, but just today I was billed again for a month of Crunchyroll premium.

I tried again just now to cancel reoccurring payments, and it said "Thank you for your response!
Successfully stopped recurring payments. Your membership will not renew when it expires.".

I'm positive I read this message last time and I my membership still got renewed. My profile even says "Recurring: Yes" even when I just canceled it.




Tl;dr: Canceled reoccurring payments a few weeks ago, haven't even watched a second of anime CrunchyRoll since and was just billed for the next month. Tried cancelling reoccurring payments again, it's clear I will be billed yet again next month.





Edit
So I just went to Paypal and canceled the recuring payment myself and my profile finally says "Recurring = No". Wtf, so Crunchyroll tells you your membership won't be renewed but it actually will until you manually cancel it yourself on Paypal?!
Der Zoodirektor
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Posted 2/13/16

supersrs wrote:

A few weeks ago, I tried to cancel my reoccurring payments. I thought it worked, but just today I was billed again for a month of Crunchyroll premium.

I tried again just now to cancel reoccurring payments, and it said "Thank you for your response!
Successfully stopped recurring payments. Your membership will not renew when it expires.".

I'm positive I read this message last time and I my membership still got renewed. My profile even says "Recurring: Yes" even when I just canceled it.




Tl;dr: Canceled reoccurring payments a few weeks ago, haven't even watched a second of anime CrunchyRoll since and was just billed for the next month. Tried cancelling reoccurring payments again, it's clear I will be billed yet again next month.





Edit
So I just went to Paypal and canceled the recuring payment myself and my profile finally says "Recurring = No". Wtf, so Crunchyroll tells you your membership won't be renewed but it actually will until you manually cancel it yourself on Paypal?!


Did you send in a ticket to /contact yet? If you haven't yet, do it now, and tell us the email address associated to your PayPal account.
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