Post Reply Got a 1-month premium gift membership, redeemed it, but my account isn't being listed as premium
AW-007 
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Posted 2/15/16 , edited 2/15/16
I have a bit of a problem: I purchased a one-month premium gift membership yesterday, applied it to my account, and Crunchyroll isn't currently listing me as having upgraded to a premium member.

Yesterday (February 14th 2016) I had purchased a non-renewable one-month premium gift membership for myself via prepaid card, as my 14-day premium trial had expired, and I was unable to renew it. As of this posting, on February 15th 2016, Crunchyroll doesn't seem to register my account as being upgraded to Premium, despite the fact that I had paid for a one-month gift premium membership, and that I had redeemed the code for it to my account.

My prepaid card has been charged for the 1-month premium gift membership, and the payment has been fufilled according to both my Crunchyroll account history and my prepaid card's transaction listing. Further, as of this inital posting, my account history page lists the one-month gift membership as being 'active', and states that it expires in March 2016.

I have sent an email about this issue to Crunchyroll's support email a couple of hours ago. I'm just posting my problem in the help forum in case I can get this sorted out a bit faster. Thank you for reading.

EDIT: Thanks shinryou for the quick fix to my problem, my account is now back to Premium.
Der Zoodirektor
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Posted 2/15/16
Fixed.
AW-007 
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31 / M / Ottawa, Ontario,...
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Posted 2/15/16
Thanks very much for sorting that out!
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