Post Reply Cannot Renew
16275 cr points
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26 / F / In the corner wat...
Online
Posted 2/16/16
So, Instead of emailing support, this time I decided to just post this problem here.

I've been having problems switching to the yearly subscription of the regular Premium plan. First I had canceled my premium, but was still billed. I mailed CR and they fixed that part of the problem.

Now my new problem is, I'm still showing as a Premium even though it all should have ended yesterday, and because of this I can't switch to the yearly plan. I get this message:



Thank you for all the help staff has provided me thus far, and I apologize for continuous need for help on switching to the yearly plan.

Site Suggestion: fix it so switching billing plans isn't such a headache.
16275 cr points
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26 / F / In the corner wat...
Online
Posted 2/17/16
It's almost been 24hours since I posted this, and I saw a mod online so I figured I'd post in here once more to make sure it gets noticed. I'd really like to switch to the yearly plan but even though I shouldn't be a premium Member at the moment (it ran out the 15th) I still am.
Der Zoodirektor
23403 cr points
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34 / M / Germany
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Posted 2/17/16
16275 cr points
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26 / F / In the corner wat...
Online
Posted 2/17/16
sadly didnt work. I'm using the Pay Pal option and got this message:

Failed to check out. Please look over your credit card info and resubmit.


16275 cr points
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26 / F / In the corner wat...
Online
Posted 2/17/16
Ah I figured this one out. My debit card that was attached to my paypal expired and i hadn't updated it.

It's gone through now, thank you!
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