Post Reply Unable to access online features
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Posted 2/20/16
Been getting unable to access online features on ps4 for last few weeks. Ps3 was kind of watchable with but had constant errors. Specifically the unknown video player error.
Today my ps3 also started getting the unable to access online features error.
Oh I should add that this error does not occur with every title. Just about 90 percent. Have deleted and reinstalled apps, deactivated and reactivated the systems, and deleted my queue. All to no avail. Any ideas?
Der Zoodirektor
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Posted 2/20/16

Stunmonk wrote:

Been getting unable to access online features on ps4 for last few weeks. Ps3 was kind of watchable with but had constant errors. Specifically the unknown video player error.
Today my ps3 also started getting the unable to access online features error.
Oh I should add that this error does not occur with every title. Just about 90 percent. Have deleted and reinstalled apps, deactivated and reactivated the systems, and deleted my queue. All to no avail. Any ideas?


You are probably trying to watch catalog episodes which are now only available to Premium users in Canada. As of February 1st availability has changed for Canadian free users, limiting access to episodes not older than 13 weeks.

See: /forumtopic-935843
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Posted 5/20/16
If this was the case why would it read after claiming "unable to access online features" "Please check your network connection and try again.

I just wanted to check it out and am I ever glad I didn't choose the pay option or I would be pissed right now. I'm not wasting any more time with this chickensh!t outfit.

Over and out.
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Posted 5/20/16

Gr0tt0 wrote:

If this was the case why would it read after claiming "unable to access online features" "Please check your network connection and try again.

I just wanted to check it out and am I ever glad I didn't choose the pay option or I would be pissed right now. I'm not wasting any more time with this chickensh!t outfit.

Over and out.


You were unable to access online features for those shows not available to free users in Canada. If you had a premium membership, this wouldn't apply to you.
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Posted 3 days ago
Bumping an old thread but it's an important usability comment I think CR should address. I landed here after searching for the error code. They should just say "Title only available to Premium members" instead of telling you to check your network connection. It makes no sense and creates unnecessary frustration.
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