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Posted 2/20/16
Ive been trying to renew my premium account today but when i go to checkout it says " failed to checkout. Check card info" i know info right so what do i do?
Posted 2/20/16 , edited 2/20/16
Put a ticket in for support.
https://crunchyroll.zendesk.com/hc
One Punch Mod
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Posted 2/21/16 , edited 2/21/16

PlutosUndertaker wrote:

Ive been trying to renew my premium account today but when i go to checkout it says " failed to checkout. Check card info" i know info right so what do i do?


I've moved this to the Site Support forum since it doesn't Belo g in General Discussion, but if you've read the Help/FAQ info that the zendesk link above leads to and didn't find anything that resolves your problem, you can submit a ticket via the /contact form to contact customer support staff directly.
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Posted 2/22/16
I payed already for my premium and its not here its saying I have normal account pls fix this
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Posted 2/22/16
Der Zoodirektor
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Posted 2/22/16

xxdaracxx wrote:

I payed already for my premium and its not here its saying I have normal account pls fix this


Send in a ticket to /contact please. Billing issues shouldn't be handled on the forums.
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Posted 2/22/16 , edited 2/22/16
Hi, I've been trying to renew my account on my crunchyroll app but it keeps telling me the page I'm looking for is nowhere to be found. I do believe my account is still good because I just renewed it back on Feb. 9 of this year. Can you tell me if you guys remove and change the amount and if not please fix the error because I want to watch my premium series. Thank you.
Der Zoodirektor
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Posted 2/23/16 , edited 2/23/16

angel_death32 wrote:

Hi, I've been trying to renew my account on my crunchyroll app but it keeps telling me the page I'm looking for is nowhere to be found. I do believe my account is still good because I just renewed it back on Feb. 9 of this year. Can you tell me if you guys remove and change the amount and if not please fix the error because I want to watch my premium series. Thank you.


Looks like you were subscribed via iTunes. The latest renewal comes up as failed on our end. You might have to talk to the iTunes customer service about this.

In your case it would actually be much cheaper to subscribe in Canadian Dollars through our website via /premium_pick_plan?membership=premium
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Posted 2/23/16
Ok I will talk to the customer service of iTunes to see if they fix it, if not I will just subscribe through the website. Thank you for replying right away.
Posted 5/29/17
so i finally am in a position where i could renew my crunchyroll premium account so when i went to go renew it using the same credit card details i also had the issue of it responding with "Failed to check out. Please look over your credit card info and resubmit." ive re-entered it multiple times deleted my card accounts and put them in again and tried through paypal and it kept repeating this issue so now im stuck and am not sure what to do...just wanna watch my anime and call it a day T^T
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Posted 5/29/17

cody241 wrote:

so i finally am in a position where i could renew my crunchyroll premium account so when i went to go renew it using the same credit card details i also had the issue of it responding with "Failed to check out. Please look over your credit card info and resubmit." ive re-entered it multiple times deleted my card accounts and put them in again and tried through paypal and it kept repeating this issue so now im stuck and am not sure what to do...just wanna watch my anime and call it a day T^T


Support link: /contact
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