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Best Buy Customer Service is Incredible
Posted 2/21/16 , edited 2/21/16
So I went into best buy to buy Fire Emblem: Birthright and I couldn't find it. So I go to the worker standing at the video game section doing restock or whatever and ask "Do you have Fire Emblem Birthright? She looks at me and says "No we don't sell any Fire Emblem games, and if we did have it, it would be in this case locked up." So I say OK and leave. I turn around and walk like 15 feet and see a little stand at the end of the aisle with a ton of copies of the Fire Emblem games on a shelf that you couldn't see from the entrance to the game area.

Anybody else have stupid customer service experiences?
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Posted 2/21/16 , edited 2/21/16
This is why I just order everything online.
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Posted 2/21/16
As someone who works in retail, its really fucking hard to know where everything is in a store. You know how many times I've scoured my store in all the places I would expect to find an item, told a customer we don't have it and then found it in some random corner an hour later? A lot.

Be nice to us, our job sucks enough as is.
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Posted 2/21/16 , edited 2/21/16

dotsforlife wrote:

This is why I just order everything online.


Same here. I think the biggest mistake in sales is people opening up with "Can I help you?" to every person they come across and annoy the shit out of them in Best Buy. I remember a long time ago I worked for a small retail store and they made it a policy to start with a "Hello", because if people want help, they initiate the process. You won't believe the difference in attitude and how much more welcoming it is.
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Posted 2/21/16

sundin13 wrote:

As someone who works in retail, its really fucking hard to know where everything is in a store. You know how many times I've scoured my store in all the places I would expect to find an item, told a customer we don't have it and then found it in some random corner an hour later? A lot.

Be nice to us, our job sucks enough as is.


Ya know we had a saying in the army, when you volunteer for a job ya take the good, the bad, and the downright fucking ugly with it. And if you can't it's time to retire.
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Posted 2/21/16
one of the big projects I've wanted done for a long time is a public list of all items currently in stock for stores. i would want to have a directory of where they are located, too. Obviously, any items that are to be held secret from the public would not be expected to be found on the lists. There are millions of items out there, so this would be a huge task for people to put together. The real kink in the chain would be that not all stores of the same name carry the same items.

What do you think?
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Posted 2/21/16

bzrro20 wrote:

one of the big projects I've wanted done for a long time is a public list of all items currently in stock for stores. i would want to have a directory of where they are located, too. Obviously, any items that are to be held secret from the public would not be expected to be found on the lists. There are millions of items out there, so this would be a huge task for people to put together. The real kink in the chain would be that not all stores of the same name carry the same items.

What do you think?


Well it is an admirable task if nothing else. Of course teaching the idiotic retail stores common sense might be a hell of a battle.
Posted 2/21/16
lololol the same thing happened to me. but I was buying shorts.

not in best buy, just the same scenario.
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Posted 2/21/16
went to pickup my pre-order of the legend of Zelda Skyward sword limited edition, and it was gone!! My guess some asshole employee saw it and bought it or stole it!
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Posted 2/21/16

sundin13 wrote:

As someone who works in retail, its really fucking hard to know where everything is in a store. You know how many times I've scoured my store in all the places I would expect to find an item, told a customer we don't have it and then found it in some random corner an hour later? A lot.

Be nice to us, our job sucks enough as is.


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Posted 2/22/16

sundin13 wrote:

As someone who works in retail, its really fucking hard to know where everything is in a store. You know how many times I've scoured my store in all the places I would expect to find an item, told a customer we don't have it and then found it in some random corner an hour later? A lot.

Be nice to us, our job sucks enough as is.


Yup.

Stores are big. Hell, I've had to stock in stores, and even with me putting a lot of stuff on a lot of shelves, it was really hard to know where a lot of things were.
Posted 2/22/16 , edited 2/22/16

sundin13 wrote:

As someone who works in retail, its really fucking hard to know where everything is in a store. You know how many times I've scoured my store in all the places I would expect to find an item, told a customer we don't have it and then found it in some random corner an hour later? A lot.

Be nice to us, our job sucks enough as is.


Schmooples wrote:



Yup.

Stores are big. Hell, I've had to stock in stores, and even with me putting a lot of stuff on a lot of shelves, it was really hard to know where a lot of things were.


I wouldn't expect every employee to know where every item in a store is but instead of just saying the store doesn't have it don't you have access to computers that tell you if the item at least exists? Maybe say sorry I don't know but let me find you someone who might? Just seems like a bit more effort and at least attempting to go the extra mile for a customer would be better.
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Posted 2/22/16 , edited 2/22/16

justanotherguy_2005 wrote:


sundin13 wrote:

As someone who works in retail, its really fucking hard to know where everything is in a store. You know how many times I've scoured my store in all the places I would expect to find an item, told a customer we don't have it and then found it in some random corner an hour later? A lot.

Be nice to us, our job sucks enough as is.


Schmooples wrote:



Yup.

Stores are big. Hell, I've had to stock in stores, and even with me putting a lot of stuff on a lot of shelves, it was really hard to know where a lot of things were.


I wouldn't expect every employee to know where every item in a store is but instead of just saying the store doesn't have it don't you have access to computers that tell you if the item at least exists? Maybe say sorry I don't know but let me find you someone who might? Just seems like a bit more effort and at least attempting to go the extra mile for a customer would be better.


Well, I know that I make an attempt to never speak in absolutes, save for in a few instances. I would never say, "we don't carry this." I'd say something more along the lines of, "well, I can't seem to find anything like that," or "I don't remember ever seeing it." If I wasn't confident that we didn't carry it, I would ask another employee so long as I didn't have a pressing task with limited time. And I know that my store doesn't have computers where we can just look up what we carry. I don't think I've ever really seen a store like that... Maybe a gamestop and some book stores, but that's it, I think.
Posted 2/22/16

Schmooples wrote:



Well, I know that I make an attempt to never speak in absolutes, save for in a few instances. I would never say, "we don't carry this." I'd say something more along the lines of, "well, I can't seem to find anything like that," or "I don't remember ever seeing it." If I wasn't confident that we didn't carry it, I would ask another employee so long as I didn't have a pressing task with limited time. And I know that my store doesn't have computers where we can just look up what we carry. I don't think I've ever really seen a store like that... Maybe a gamestop and some book stores, but that's it, I think.


That's a good enough attempt where I wouldn't have an issue with that.

As for no computers though...that's odd. Best Buy in particular they used to look stuff up for you. I'd say 95% of stores I used to go to all had computers they would look stuff up on. Most of their cash registers doubled as a computer that they would use. Of course this is many years ago since I haven't bothered going to physical stores except for like one or two in forever.
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Posted 2/22/16
Best Buy, as I recall, usually has a general inventory of what's in stock at a store, but I don't think it tells you where the particular item is located. Only places I've seen that really do that are stores like Home Depot.. They seem to keep a pretty detailed inventory which employees can look items up in - perhaps because the shelves are like 20 feet tall, so it's a bit of a nuisance to check what's up top.
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